Employee Scheduling Using Solver

Sep 26, 2006

I have a scheduling problem that I'm trying to get my head around. Im sure that some kind person can give me some ideas on how to get this started. It may be extremely easy, but I just cant get it off the ground. Basically I have 15 doctors that work for me - 9 full time (38hrs/week) and 6 part time (15+hrs/week) in a general practice. We are open 7 days a week

Open Close
Monday8:3019:00
Tuesday8:3019:00
Wed8:3019:00
Thur8:3021:00
Fri8:3019:00
Sat9:0018:00
Sun9:0018:00

Doctors have 5 days on and then 2 days off.

The below is the proposed daily schedule and the doctor requirements. % of booked patients for the times and % of random patients for the times are included as well as average waiting times.
Booked Random Waiting Doctors
8:30 - 10:00Morning Hours55%45%30min5-7
10:00 - 13:00Increasing80%20%45min7-8
13:00 - 18:00Busy 100%01.5hr8+
18:00 - 19:00Decreasing70%30%1hr6-7
19:00 - 21:00Night 40%60%30min5+

There are 3 types of patient visits
ShortDoubleTriple
%0.810.140.05
Minutes153045

58% of patients choose their doctor and 42% come in off the street and will take the first available doctor.

and finally - doctors cant work for more than 4 hours without a break. brek details are below
HoursBreak
<4hrs0
4 - 5hrs10min
5 - 8hrs2*10 mins - 45min lunch
8+2 * 10min 2*45min lunch

I need to create a timetable for the doctors which optimises their time based on the above details. I also need to design a data sheet for reception which will maximise the number of patients seen. Finally I need to calculate what the maximum number of patients the centre can see on an average day say monday.

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