Nov 18, 2013
Ok so my project is tracking how many days have passed since a collection notice has been sent. Assuming the case isn't closed, a response from the customer hasn't been received, the case has been assigned to an employee, and assuming the notice was actually sent in the first place.
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There are instances where the collections case may have been closed without a response date or any other date and we call that "Administratively Closed."
This is my formula: =IF(OR(CaseStatus="Closed",ISBLANK(NoticeSentDate), ResponseDate""),"",TODAY()-NoticeSentDate)
Problem is, now that I'm trying to conditionally format the ones >60 days, and =45 days WITHOUT getting the "blank" cells to change color too.
I got the one for >60 days: =AND(OR(CaseStatus"Closed", CaseStatus"Unassigned"), Comments "Administratively Closed", DaysPassed>60, ResponseDate="", DateEnteredInDatabase"")
I can't get =45 without having a bunch of cells that appear blank change color too.