IF Statements, Percentages And Negative Values

Dec 15, 2009

I've hit a wall for the first time in my excel using career, Iíve searched the net high and low, asked the guys in my IT department and am so far stumped for a solution.

The problem is thus:

I have 3 columns, A, B and C.

Column A and B contain two numbers. Column A is "telephone calls offered" Column B is "Telephone calls Answered".

Column C is a calculation of the percentage of calls NOT answered. The formula I am using for this is =(A1-B1)/A1*1

This gives me a % as an answer.

Rows 1 to 66 are different time periods through out the day.

The problem is that for some fields, we donít receive any calls, at all. Or we receive a call in one time period, and it is answered in another.

so Lets say cell A1 is 0, and Cell B2 is 3. Or A2 is 0 and B2 is 0.

How is it possible to get excel to display 0% if, after the calculation the value is < or = to Zero?

I have tried the below "IF" function but it returns a #Value error

=IF((A1-B1)/A*1<=0,"0%",(D67-E67)/D67*1)

I now leave it to the capable hands of the anonymous internet gods of excel

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[URL]....

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