Calculating Average Talk Time In Excel?

Oct 2, 2012

how to calculate average talk time in excel.

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Excel 2010 :: Calculating Average Elapsed Time

Apr 3, 2014

In our sql server table, we have a field of type DATETIME. This field is populated by a vendor product with the elapsed time of an event.

We created a SQL Server view of this column and other columns of info joined together from several tables.

Then we create in Excel 2010 a new spreadsheet with a data connection to the SQL Server, instance, and view that we created.

Excel 2010 displays each of the columns in our view.

The elapsed time column appears as "dd hh:mm:ss". However, when we click on a cell to look at its formatting, Excel lists it as general.

We want to calculate the average time in this column.

We go down below the data, click on a cell, and insert =Average(C2:C17215) and we get an error saying dividing by zero.

We have 17,000+ rows of data, so there is no divide by zero math going on here. Each row in this column has data, so there are no blank cells.

We have spent some time web searching. We then tried various methods of calculating this. Nothing has worked. In most cases, we get the divide by zero. We tried some solutions that mention using an array forumula, but that just changed the error to an invalid value error.

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Calculating Time Taken And Average Amount Of Units / Time Taken?

Jun 11, 2014

I am having a little trouble with a spreadsheet I am creating, the formulas and cell formatting I should be using to enable this to work.

Here goes:

in cell E3 I have a time started (e.g 12:45 pm), In F3 i have time finished (e.g 2:30 pm)

So, what i'm wanting is the time taken in G3 and also, i have the amount of units that is entered manually in H3. I would like I3 to show the time taken per unit.

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Formula For Calculating Average Time?

Sep 24, 2010

I am trying to calculate the average Talk Time into Minutes and Seconds. Every time I have tried, I get the wrong average.

For example, if I have a total of 53 calls and the total talk time is 4:19:05, what would the average talk per call be? I tried doing everything in seconds (this would give me a total of 15545 seconds) but the total I was getting is 4:89.

What would the formula be to get the correct average time?

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Macro Or Excel Function For Calculating Average

Apr 16, 2014

Excel function or macros for calculating the average of waterSD column where the TT column is less than or equal to 100(red markings). functions like IF TT IS LESS THAN OR EQUAL TO 100, THEN CALCULATE AVERAGE OF WATERSD....

I had done manually on the right side in the attached excel sheet. only those yellow markings.

Because already I have some macro which do this process but it is not accounting for the TT column less than 100. it starts from 200 TT values. but i need to include 100 TT also. That's is where now we have yellow markings. I will provide you the macro code if you can edit that where it will start calculating form 100TT value, it will be really great. The code is,

[Code] .....

Attached File : average for watersd OF 100TT.xlsx‎

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Floating Range For Excel Functions - Calculating Stdev And Average

Jan 22, 2014

I need to calculate a Stdev and Average based on a specific range. However, my range is not constant in the time. For instance, today I may need to calculate these functions based on 30 numbers, but tomorrow on 25 or 15 or 50...

Is there a way to automate this process by changing the number of data points to include in the range in one single cell and avoid manually adjusting the range in accordance with needed data points?

In other words, I would like to change the value, let's say in Cell A1 from 30 to 50 and then Excel would re-calculate the StDev and Average based on 50 data points and not 30. Is that possible?

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Calculating Date And Time In Excel?

Sep 14, 2011

I am trining to calculate SLA times based on P2, P3 & P4 calls, the only issue is with P2's as the SLA includes the weekend, how to include the weekends into my formula?

AE2 = Priority
U2 = START DATE & TIME
V2 = END DATE & TIME

[Code]....

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Calculating Difference In Time Using Excel

Mar 7, 2013

I manage a team in a call centre and deal with lots of reports on excel.

I am dealing with a report on a daily basis that i need to use in order to calculate the total idle time that each of agents have. There are roughly 170 agents.

After I have formatted the cells to hh:mm:ss, the obvious thing to do would be : =(B1-A1)

Is there a way to write a macro (or anything) in order to reapply this to the report on a daily basis? Bearing in mind that this has to be done daily for 170 individual reports. They work a 8am - 5pm shift. So there is an entry every time they make a call.

Agent Name
Extension
Initiateddate
TerminatedDate

MSGR_nmasango
9363

28/02/2013 8:06:47 AM

28/02/2013 8:08:54 AM

[Code] ........

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Excel 2010 :: Calculating Scheduled Minutes In Time Block

Jul 23, 2014

I am trying to take scheduled start time and scheduled duration in h:mm and auto populate the scheduled minutes in the corresponding time blocks.

Example:
Schedule ID

Start Time
Duration
8AM
9AM
10AM
11AM
12PM
1PM
2PM
3PM
4PM

[Code] ....

The first 3 columns are derived from a data table and I am trying to auto populate the minutes scheduled in the time blocks using conditional formatting or some other mechanism.

I'm using Excel 2010

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Excel 2010 :: Average Calculation For Given Date And Time Range

Jul 9, 2014

Please find the attached 2010 version excel file <For a given date Time Range average .xlsx>.

I want to calculate the average value (Column C) for the given date (Column A) and given time range (Column B).

Values to be plotted in the color cells yellow and light pink / magenta.

Voting Results.xlsx‎

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Calculating Time And A Half And Double Time (After 40 Hours)

Feb 20, 2009

I'm battling to come up with the formula to calculate time and a half and double time. My boss wants me to show the overtime worked AFTER 40 hours has been worked. I have attached a copy of my spreadsheet.

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Calculating Time Owed Based On Time Worked

Jun 23, 2009

I know the title is a bit vague, but I cant think how else to word it!

I have a sheet (attached) which works out hours worked, and if the amount is under a specified target, it counts how much time is owed. The problem occurs when someone works more hours than the specified target.

I guess I need an IF formula of some kind, to say if the figure is over the target, to put zero in the hours owed column.

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Making One Worksheet Talk To Another

Dec 8, 2008

I know I posted this same topic about a week ago but I went through the first 20 pages on the forum and couldt find it, i tried the search option and nothing came up. I have several worksheets in the same workbook. When I enter a number in one cell in work sheet A, I want the same number to show up in a given cell on work sheet B. How do I do this? I can make words move from one shet to the next but numbers dont seem to be the same.

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Calculating A Rolling Average

Oct 8, 2009

I have several worksheets with thousands rows (independent variables) and hundreds columns (all dependent variables). Each line basically gives me hundreds values for each independent variable - see below:
...
C9 39.65 653.95 5.28 163.56 99.56 14.49 ... ...
E9 7535.92 21500.56 2835.88 3122.98 7225.34 5371.25 ... ...
G9 111568 298021 12940 31645 181797 36996 ... ....
...

I need to know how the values in each row are distributed, and I ideally plot a 2D column graph of the distribution. Is there a way to do that and create/program a macro (with relative button on the workboook) that does it automatically once clicked?

Very often there are outlying values (bigger or smaller by a factor of 1000 or even more), mistakes, which I would like to identify and fix possibly

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Calculating Average Of A Range

Oct 9, 2009

What could be the syntax (in a code) for averaging a range in col C. the range values are given in E3 and E5. (E3=508 & E5=1200) These values changes each time I open the workbook.

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Calculating Average Of 2 Averages

Jun 7, 2013

I have a spreadsheet that we are using as a Skills Matrix for the team. The area that the team member deals with is listed in Row 3. The scores for each person are recorded in Columns D to M. The process steps being scored against are in Rows 8 to 38, and are seperated by the area of responsibility.

I am trying to work out the average scores of each person depending on their area of responsibility. I can work out the totals easily enough using:

=IF(ISNUMBER(FIND("CM",D3)),SUM(D11,D12,D13,D14,D18,D19,D20,D23,D24,D25,D26,D27,D28,D29,D30),0)
+IF(ISNUMBER(FIND("V",D3)),SUM(D33,D34,D35,D38),0)

But if I use the same for the average scores is works fine until a person covers two duties:

=IF(ISNUMBER(FIND("CM",D3)),AVERAGE(D8:D10,D12:D17,D19:D22,D24:D30),0)
+IF(ISNUMBER(FIND("V",D3)),AVERAGE(D31:D32,D34:D37),0)

This is becuase it adds the 2 averages instead of working out the total average score. Is there an easy way around this?

i.e. For team members who have CM in Row 3 I need an average of certain cells, for team members who have V in Row 3 I need a different average and for those team members with both CM and V I need an overall average.

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Calculating Average From Averages

Oct 1, 2013

I have a database with monthly tabs and a summary sheet, on the summary sheet I calculate an average length of stay for each month (tab) but I need to find the yearly average and I don't know if there is a formula that would calculate the true average by using the monthly averages.

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Calculating An Average From Letters

Feb 11, 2008

I have a table with 9 columns filled by a letter (A, A-, B+, etc). This letters correspond to grades (4, 3.67, 3.33, etc). The tenth column is supposed to contain the numerical average of all 9 letters in the line.

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Calculating Average Values

Jul 28, 2006

I created a pivot table in which sales amounts are represented and a derived table in which market share percentages are showed. Now i am looking for a formula that is able to calculate average market share values. Depending on which country i selected in the pivot table and which category, the number of active companies are changed. How can i formulate this formula to calculate average market share percentages in a certain period. check out my attached file to clarify the situation.

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Simple Charting Of Talk Times

Nov 26, 2013

I need to create a simple Talk Time Chart displaying our call center's talk time in 30 min increments.

TimeATT
08:00:00:02:03
08:30:00:04:06
09:00:00:03:56
09:30:00:02:57
10:00:00:04:57
10:30:00:03:29
11:00:00:04:41

[Code] .....

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Calculating Average Excluding Cells Containing <?

Jan 26, 2014

I am trying to calculate an average of 800 cells, where I would like to exclude a cell when a certain character is in it, namely "<".

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Calculating AVERAGE DEVIATION From A SPECIFIED POINT?

Jul 29, 2009

I have a set of % score values (e.g. 88%, 94%, 82%, 67%)

I would like to know if there is a relatively simple formula that can be used to calculate the AVERAGE DEVIATION from 100%, as opposed to the AVERAGE DEVIATION from the mean, which is what the excel function =AVEDEV will return.

E.g. The Average Deviation from the mean for the the above set of values is 8.25%, whereas the Average Deviation from 100% is 17.25%

I can create a complex manual formula which sums absolute values of the variation from 100% of each score, and then divides by the count total of the number of scores, however this is flawed for several reasons, including the fact it is very time consuming when used across a large set of scores, and it is corrupted when a non score exists in a cell (some of the 'scores' may be '-', in which case they should be ignored and not included in the calculation of the average deviation from 100% by treating as a 0% score (and a deviation of 100% from 100%).

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Calculating Weighted Average With Criteria

Aug 25, 2009

I have a data set that looks something like the following:

TypeAmountCost
A100$50
A200$40
A300$35
B250$40
B275$55
B500$60
A700$20
B350$25
B450$35
C400$80
C400$60

I am having trouble creating a formula that would calculate the weighted average cost depending on the type (i.e. weighted average cost of $28.84 for A, weighted avg cost of $70 for C).

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Calculating Average Based On Other Criteria?

Feb 27, 2012

I have a series of numbers in the column AB56 going downwards and in AC56 going downwards their respective counts in a data-set.

What I would like to do is find the average of the min and max, the min and max for the average calculation are both determined by looking at the count column, isolating the max, isolating the min, provided they both have a count greater than zero then averaging both results.

eg.

0.1562818960
0.1558039690
0.1553260431
0.1548481172
0.15437019 2
0.1538922643
0.1534143384
0.1529364124

[code].....

In this calculation the MAX is 0.155326043 because it has a count greater than zero, the MIN would be 0.138120697 as it has a count greater than zero, the average of both would simply be 0.1467. i.e. Average(0.155326043,0.138120697)

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Calculating Average Of Numbers Put In One Cell

Feb 13, 2013

I am trying to find a way to average all the numbers placed in one cell with the answer in another.

So in cell A1

1, 2, 3, 2 or 1-2-3-2

In cell A2 would be 2. But the amount of numbers in A1 will vary from time to time.

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Excluding Zeros When Calculating An Average

May 10, 2007

I have a one column of numbers...let's say consisting of six rows
the following numbers 12,0,14,25,0,9
if I average this it comes out to 10

how can I average the same rows but exclude the zeros in the outcome(is there a formula to do that?)

I would like the answer to be 15.....I still need the zero's in the rows however

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Calculating Average Using Vlookup Table

Dec 18, 2008

i have data on excel which has the following fields:

Invoice No,Inv.Date,Month,Customer,Part Number,Description,Qty.I want my final pivot table to have the following results for every part no. and description

Total monthly sales

total year sales

and for each model sale calculated as sale quantity / week

I have tried the following way but it did not work:

just next to the pivot table under the heading"AVG" i used the following formula to get the sale/week on cell o6=grand total sale /(applicable no. of weeks).and when i am copying the formula to the cells lying below the formula is being applied as that of the first cell so getting the same result for all the rows.is there a way to calculate sale/ wk within the same table

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Ignoring Cells While Calculating Average

Oct 18, 2009

I want to average the cells in column B but ignore values in the corresponding rows with a 1 or 7 in column C.

This will be used in a years data where 1 - 7 are days of the week and I want to separate weekdays from weekends when calculating an average.

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Calculating Average Based On A Condition

Jul 27, 2007

I need to calculate the average of values in a particular column if some other column contains a particular text. For e.g. I would like to calculate average age of all the people who belong to the Comapny "XYZ". Which means that I have two columns here one is "Age" and the other one is "Company". So For all the people who belong to the company "XYZ", I need to calculate average age.

Company Age

XYZ 24
ABC 26
ABC 34
XYZ 30

My average should be (30+24)/2 = 27.

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Calculating Rolling Average Ignoring 0 Values

Jun 6, 2014

What I have is a spreadsheet with a whole bunch of sporting data on it. see attachment for an idea of the layout, Stats.jpg

In these data each round a player is given a rating. What I want to do is calculate is the average rating for each player across the last 3 and 5 games they have played. When a player misses a game they get a rating of 0 for the round. I want 0 ratings to be ignored in the running averages. Additionally, games yet to be played have a 0 in the cell and should be ignored. To get overall averages ignoring 0's was simple I used the averageif function, but I couldn't figure out how to use that but only extract the last 3 non 0 values. I currently have data up to round 12, so if a player has played in 12, 11 and 10 then the 3 round average should just be the average of these 3, but if they missed for example round 11 then the 3 round average should return the average of 9, 10 and 12.

The data is set out in the following way.

In column B I have a list of player names from cells B3:B618.

Across row 1 from N1:AM1 are labels "round 1" "round 2" etc.

The ratings for each player in each round are in N-AM and from 3-618. i.e. N3:AM3 contains the weekly rating for player 1, 4 contains player 2 etc.

I would like the 3 round averages to be returned for each player in column L and 5 round averages in column M.

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