Calculating Turn Around Time ..
I've browsed the net searching for a solution to my problem and found one solution altough not entirely what i was after, but it was very close. It was provided on another forum, of which i'm not a member.
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I have a TAT target of <= 2hours, however this is complicated by weekends, holidays and jobs received after working hours and on weekends. I've attached the file, which contains detailed information about my problem.
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