calculating the number of calls logged in a shift, based on a 3 shift system in a day. shift 1 from 08h00 to 16h00, shift 2 16h00 to 24h00, and shift 3 00h00 to 08h00. each shift receives a number of calls based on the time the call was submitted.
View 2 Replieshow would I calculate the number of hours in a shift after midnight. What I want to say is that the number of hours after midnight on a friday shift to be taken off from friday total hours and added to a saturday shift.
I would like to use vlookup to calculate the number of shift per week for each agent
View 10 Replies View RelatedHow can I shift the range of cells I want to calculate an average from? For example I want to get the average of cells A1 to A10, so =AVERAGE(A1:A10) And next I want to get the average of cells A11 to A20, so =AVERAGE(A11:A20). But I don't want to manually change the data or delete rows all the time.Is it possible to do something like: =average(A1+10:A10+10)??
View 4 Replies View RelatedI have the basics set up, but need to work out how to make it calculate my pay per shift dependant on the type of shift i have worked.
I have attached a screen shot of the current page,
In it i have currently used validation drop boxes for the location and worked columns with tables just to one side of the sheet.
The shift pay is the column i am having trouble with.
I would like it to change dependant on what is selected in the 'worked' column.
For most things it should just display basic plus holiday, however if supervisor is selcted in the work column, it should display basic plus holiday plus supervisor.
a person works for certain hours and get paid according to the hours worked either by day or by night or a mix of both. Day payment is $8 when worked between 08:00 and 19:59 , night payment is $12 when worked between 20:00 and 07:59. The excel cell are formatted as datetime with yyyy-mm-dd hh:mm , the function works fine in getting the time information and checking whether the whole work is all day or all night , yet the if-then-else statements for calculation seems to be wrong!!
examples:
start = 2008-01-01 09:15 , end = 2008-01-01 11:40 , all day as it is between 08:00 and 20:00 and cost = 8/hr = 19.333
start = 2008-01-03 21:05 , end = 2008-01-04 02:05 , all night as it is between 20:00 and 08:00 and cost = 12/hr = 60.000
start = 2008-02-02 19:00 , end = 2008-02-02 20:05 , cost = 9.000 as 1 hour day = 8.000 plus 5minutes night = 1.000
Function prod(st As Date, en As Date) As Double
Dim shour As Integer
Dim smin As Integer
Dim ehour As Integer
Dim emin As Integer
Dim stod As String
Dim etod As String
pday = 8
pnight = 12
shour = Hour(st)
smin = Minute(st) + shour * 60
If (shour >= 8 & shour < 20) Then
stod = "day"
Else
stod = "night"
End If
ehour = Hour(en)
emin = Minute(en) + ehour * 60
If (ehour >= 8 & ehour < 20) Then.................
I have Problem column, with problems from A2 to A14. I have number of calls column, with number of calls from B2 to B14 and finally i have percentage column in which i want to automatically calculate problems percentage. I'm including my exel file.
View 5 Replies View RelatedI have 3 sets of data for two different groups:
Group 1 - Inbound
- Total volume
- Gross adds
- Win rate (gross adds/total volume)
Group 2 - Outbound
- Total volume
- Gross adds
- Win rate (gross adds/total volume)
I need to calculate the weighted average of the win rate based on volume of calls. Is there any way to do that?
The first column is "Person Name" and the second column is date in format "6/27/2013". I want a formula to calculate the total number of calls a person made in the month of June.
View 2 Replies View RelatedWant to be able to count number of calls (C in the rows) of each provider by DOW (labels in the column).
View 4 Replies View RelatedI have a team of 8 people who take calls. I need to get the median (and average) value of the total number of calls for these people for a specified date range, say 1/1/2013 to 1/24/2013.
When i use the following f(x):
{=MEDIAN(IF((Call_Data!$A$2:$A$13000>=$E$8)*(Call_Data!$A$2:$A$13000
I would like to find out a way to work out the number of minutes worked during particular shifts for weekdays. Basically I have two columns, one for start time, and one for end time. They are formatted like dd/mm/yyyy hh:mm. So they have the date in there as well.
I would like a formula that would look at a range say A1-A11 and work out what shift it is and then output number of hours worked per shift. Day shift would start at 8am and finish 5pm, Twilight shift would start at 5pm and finish at 9:30pm, night shift would start at 9:30pm and finish at 8am the next day. So I would need it to check for example the start and end times (and dates) and then output 3 rows that show the total minutes worked.
There will be multiple days so it would need to say for example Monday Day, Twi, Night, Tuesday Day, Twi, Nights etc. Up to Friday Day shift because we don't work Friday Twilight or Nights, and we don't work Weekends.
Basically there is a list of jobs completed with Start Time and End Time for each and I also have a column that works out the number of minutes worked on that job. So the formula would need to look at many rows.
Is it possible to have a MsgBox that would say "Hello" to the user who is logged in on that computer. How would you reference the user info?
View 4 Replies View RelatedI want to find out who is logged on when running my macro.
View 2 Replies View RelatedIs it possible for a formula to calculate SLA's based on the time its logged on the spreadsheet.
For an example if a spreadsheet is opened and a date of a query logged in cell A1, this date would be 23/01/09. This would then be given an SLA date in cell B1 of 23/01/09. Unless this was inputted on the spreadsheet after 3pm then it would be given a SLA of 24/01/09.
Is there a formula which could do this as we have to manually check around 3pm and manually update all the SLA's.
Sorry it also needs to exclude weekends and bank holidays.
is it possible to calculate the total duration of logged in from the data below?
TimeDateTimeExtCoDial Number08:02:00 AM11/10/200908:02AM203LOG IN08:03:00 AM11/10/200908:03AM2033448249908:05:00 AM11/10/200908:05AM207LOG IN08:05:00 AM11/10/200908:05AM132102445477708:08:00 AM11/10/200908:08AM207102445477708:11:00 AM11/10/200908:11AM1322908:11:00 AM11/10/200908:11AM1323008:12:00 AM11/10/200908:12AM2073008:12:00 AM11/10/200908:12AM2032908:13:00 AM11/10/200908:13AM132202631121108:14:00 AM11/10/200908:14AM203LOG OUT
Column 'A' has the time and extn# on column 'D' and indication of logged in or logged out on column 'F'
there can be several log in and log out by an extn.
I've been tasked at work to make an excel file to do more than what I think I can figure out on my own. What I need done is this:
1. Every Monday, check excel file for data
2. If data exists, send email with said data
Here's my issues:
How do I get the workbook to open while logged off the computer? The file is stored on a share network drive, not locally. How do I get it to send an email without someone logged on to click "send"?
I tried using windows scheduler, but I don't have sufficient privileges to run as batch (IT restrictions).
I am trying to ask to the user to check if they logged out when they close the workbook but my code is not working...
Private Sub Workbook_BeforeClose(Cancel As Boolean)
Sheets("OD&D Log-in").Select
If Range("H5") = "reconcile" Then
a = MsgBox("Do you want to Log-Out?", _
vbYesNo)
If a = vbNo Then Cancel = True
If a = vbYes Then
Sheets("OD&D Log-in").Select
Else
Workbooks("Daily OSD Log (ver5).xls").Close SaveChanges = True
End Sub
I am having an issue with Excel creating a duplicate file when logged in as a user with restricted permissions on our network. If I modify a file while logged in as another user, excel will save the file but will also create a duplicate file with an eight character random name and no file extension. For example if user "Dave" opens a file called test.xls and saves it, in that same folder on the server a file named 296E9E20 will be created. Users are using Windows XP SP3 boxes and the server is running Win 2003. I am not sure why this only happens with Excel.
View 3 Replies View RelatedI need a formula that will calucalte the monthly total based on the following conditions:
Col A = Yearly Cost
Col B = The number of the month when the costs are starting (1=Jan etc)
Col C = The duration or the number of months for which the costs are to spread
Col D is Year 2013 with the months across columns D-O. Row 1 above those columns shows the month's corresponding number.
Right now I have =IF($B3<=D$1,$A3/$C3,0) however if my start month is 1 and my duration is 5, I need the costs to stop after May. I've attached a sample file. Calculate based on start month and duration.xlsx
How to create a spreadsheet with what I think will be a very simple formula?
If date in B2 - date in A2 is 1 or less days, put a 1 in cell C2.
If date in B2 - date in A2 is 7 or less days but more than 1, put a 2 in cell C2.
If date in B2 - date in A2 is 30 or less days but more than 7, put a 3 in cell C2.
If date in B2 - date in A2 is 90 or less days but more than 30, put a 4 in cell C2.
If date in B2 - date in A2 is 91 days or more, put a 5 in cell C2.
OR
Another, maybe simpler, way of saying it is:
If date in B2 - date in A2 is 1 or less days, put a 1 in cell C2.
If date in B2 - date in A2 is 2-7 days, put a 2 in cell C2.
If date in B2 - date in A2 is 8-30 days, put a 3 in cell C2.
If date in B2 - date in A2 is 31-90 days, put a 4 in cell C2.
If date in B2 - date in A2 is 91 days or more, put a 5 in cell C2.
I have a Start Shift and an End Shift time,
Start Shift = 2009/11/10 09:27:06 (GMT-6:0)
End Shift Time= 2009/11/10 15:13:03 (GMT-6:0)
eg. Total Time = 5.3 hrs
I would like to take if from this format, and calculate the total time difference. Sometimes the GMT codes may be -5:0 if that means anything. For the cell "Total Time" I only need it to have a decimal format.
I have two macros, Sub macro_Combs() calls Combin_6N()
In macro_Combs I must recover the values of the line in progress 500 step 28 to put them in vN(J) table of 10 élements.
The line in progress can go from 4 to 10 digits
if I make vN(J) = Sheets("feuil3").Cells(J).Value functions for 500 step 28 but with same the information of line 1 of feuil3
if I make vN(j)=cells(lig, col).value that does not function
Public lig As Integer
Public Col As Integer
>>>>1 ère macro
Sub macro_Combs()
For Lig = 1 To 100 Step 28
For Col = 1 To 1
Next..........
I have this code (below) that calls a number of other subroutines. It begins the process just fine, but then gets hung up upon completing the first macro called, Run_Educator_Report. What could be causing this?
Sub Run_All()
Call Run_Educator_Report
Call Run_Non_Educator_Report
Call Construct_Database_for_Graphs
ActiveWorkbook.Save
End Sub
I'm trying to use some call data for some predictive staffing. I need to see the highest number of calls happening around the same time each day. I'll have to do this for a number of different lines, so working out a formula that could apply.
I have two columns, date and time stamps of the calls. A small sample is below.
7/1/13 5:50 AM
7/1/13 9:49 AM
7/1/13 10:33 AM
7/1/13 10:53 AM
7/1/13 11:19 AM
7/1/13 11:41 AM
7/1/13 12:07 PM
7/1/13 3:58 PM
7/1/13 4:03 PM
7/1/13 5:35 PM
7/1/13 6:27 PM
7/1/13 6:39 PM
7/1/13 7:37 PM
I need to create a formula that counts the number of blank cells to the right and then actually uses the value in the non blank cell.
The result requiired is that the formula will find the difference between 1 value, the next non blank cell and then will average the cells between to get the interval figures.
eg. Value1 is 50.
Value2(the next nonblank) is 60.
There are 4 empty cells in between.
I need a formula that will find the next Nonblank (Value2), calculate the difference between Value1 and Value2, then divide that by the number of blank cells + 1 and add the value to the left.
The cell in A2, calculated manually at the moment would be:
=A1+((A6-A1)/(4+1))
This would then be altered across the page so that A3 would be:
=A2+((A6-A2)/(3+1)
etc., etc.
Therefore the result returned across the blank cells would be:
A1 A2 A3 A4 A5 A6
Value1 BLANK BLANK BLANK BLANK Value2
50 52 54 56 58 60
I am trying to count hours where calls are received between 8am and 5pm Mon-Fri. If just one call is received between 8am and 5pm Mon-Fri then only one hour would be counted. Calls in excess of one call in the same hour do not count more than one. So if two people called from 8am - 9am then that would equal 1 and if on call came in from 9-10 then that would also be 1. Attached is a sample output.
View 11 Replies View RelatedIs there anyway to make phone calls automaticly from a spread sheet
I'm calling old customers and it would be easy to just press a button and it will dial for me
I have created some macros that need to be used in several workbooks by more than one users, so I put them in an add-in and gave them instructions on how to get the add-in. I also created a toolbar with buttons calling those macros, attached it to a workbook the users can open, and instructed them to open that workbook once to get the toolbar.
Both the add-in and the toolbar workbook are on a network drive that my users can access, but when they get the add-in, it gets copied to their own add-in folder.
Here's my problem:
When a user tries to click on one of the buttons in the toolbar, the button tries to call the macro using the path that would be valid on my computer to get to my add-in folder. This path includes my user name, so it doesn't go to their own add-in folder: it goes to my add-in folder on that computer if I ever logged in on that particular machine, or it goes nowhere.
When I created the button, I attached the macros by referring to the add-in workbook by name only, without referring to a path, so I don't know why MY path ended up defined on that toolbar.
How can I go around this? I manually relinked all the buttons for that user, and I can do it for the other users (there aren't that many users nor that many buttons), but I'd rather avoid it: I'll have to re-do it if the toolbar is updated and it just seems like more work than should be necessary.
I'm also opened to suggestions on a better way to share those macros. They can't be attached to the workbooks because we use new workbooks every year - they're emailed to us by the people who create them and for a variety of reasons, pasting everything into a workbook of our own is not a good option.
I'm updating someone's spreadsheet and so don't won't to add new cells or anything to it if possible. The problem I have is that I need to perform hlookup's of 3 cells, average them (some responses are non numeric) and then hlookup the output to give a final value.
The problem I have is that putting the lookups in one cell and then averaging them and looking up the average in another works, but all three steps in cell won't, it keeps choking on the non numeric responses.
Are their any work arounds to this, as the sheet has quite a bit of VBA code attached and I don't really want to have to add columns and then change the VBA code too.