Tracking Call Handle Time Using Excel
Jul 28, 2014
At my new job the CHT/CRT that we receive is three days behind what we are actually using. It makes it hard for me to keep track of my talk time, so I thought I'd use excel to track it. I can see the time I have been on each call through the day. I had to put it in 0:0:0 format to get it to average correctly. (I was trying to get it down to just seconds but that seems a bit complicated. I just then used "average=(a1:a30)" to average them together and it seemed to work a bit.
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Nov 3, 2009
I am trying to turn this call tracking sheet into an electronic one. Is is possible to have check boxes in the empty cells that will allow someone to just click them as they go along and it would create a total at the bottom to avoid countless hours of counting these sheets. Or even turn "Trans CM" into a button that you can click and it would keep track of how many times that specific button was clicked.
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Apr 5, 2011
I am in sales and we currently have a excel spreadsheet with call tracking and a sales tracking on it. I would like something a little more inviting. We have quotas that we have to meet. 100 calls a month, 20 quotes to put out, $11k is sales.
I was thinking maybe something that was broke down by week for calls. The sales and quotes, have a graph associated with them. When we type in the dollar amount it will raise the graph that much. I think this will make it easier to manage. I have attached what our call tracking looks like now.
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Jan 26, 2010
The employees have 3 chances to contact the customer before sending out written notification. The goal is to only have the employees enter an "x" in an attempt cell which will cause the date and time attempt was made to autopopulate in another cell. I've been using an IF formula to do this [=if(A1="","",NOW()], but each time a move down to another customer it adjusts the date and time for all other fields as well. How do I lock in the date and time they marked the cell without it affecting others. This is basically how the attempts are set up. The only unprotected cells would be those under A2-C2. Example would be employee places and x in cell A3 and D3 autopopulates the date and time A3 was modified. The problem I am running into is when A4 is modified, it not only autopopulated D4, but it changes D3 to the time A4 was modified as well.
A B C D E F
1 Attempt Attempt1 Attempt2 Attempt3
2 1 2 3 Date/Time Date/Time Date/Time
3
4
(A-C are over the word attempt, A2=1 B2=2 C2=3, D is over Attempt1, E is over Attempt2, F is over Attempt3)
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Oct 11, 2007
I have searched the Forum for help on this error 91 but still cannot figure this out.
Below is a format macro I created. I have several ' Find' routines in here and at the beginning of each one I give it an 'On Error GoTo' type statement. This seems to work fine until it gets to a second error. I have moved various 'Find' routines around and it doesn't matter which order they are in, if there are two things it can't find, it gives the error 91 on the second.
Sub Format_SFDC_Detail_Reports()
'
' Macro to format salesforce.com reports with details. rguest
'
On Error Goto errorhandler
Msg = "Do you want to format this report for Landscape (Yes) or Portrait (No)?"
Style = vbYesNoCancel + vbQuestion + vbDefaultButton1 + vbSystemModal
Title = "Format Report as Landscape?"
response = MsgBox(Msg, Style, Title)
If response = vbCancel Then
'Exit the routine
Goto last_line:
End If
If response = vbYes Then
format_style = "Landscape"
End If
If response = vbNo Then
format_style = "Portrait"
End If
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Jun 18, 2008
I'm trying to figure out a formula that would track a student's class schedule to see if there is a date/time conflict. I'm uploading an example of a ficticious student named Amanda for you to review.
According to the example, I should be prompted that there's a conflict between Amanda's first two classes because they both meet on Monday (M) and Wednesday (W) and the time during each of those classes overlaps.
This will need to be checked per student, based on their ID in column A.
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Mar 4, 2007
I have an assignment to audit the time it takes convert a printing press from one job to the next. I've been using a watch to take the readings in hours, minutes, and seconds.
I recorded them in my spreadsheet, as h:mm:ss, but it showed a date also. I think I finally got that resolved, but now, when I try to subtract one time from another time, I get an incorrect answer. I think I need to convert all of these times into decimals, as in 13.23.44, as oppossed to 13:23:44.
One post on page 1 of my search said to multiple A1*24, but I don't fully understand. I tried that, but 11:30 became 11.50?
I need to extract the set up time, or job to job changover time in a decimal format if possible. There are other tasks being done with those numbers later in the spreadsheet that are more conducive to decimals, than the time format.......
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Apr 27, 2014
I receive email, the forward information, then receive email from Help Desk that opens and closes the ticket.
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Mar 19, 2007
i work dispatch at a company and we're trying to track how long it takes for a technician to arrive on-site. my worksheet currently includes the date of call-in (E1) , time of call-in (F1), Service Date (G1), Service Time (H1), among many other field. the easy solution is to use the formula (G1+H1)-(E1+F1), and use the answer as the total amount of time, but the problem is if a customer call in at 3:00 PM and we service them at 9:00 AM the following day, it looks like it took 18 hours to arrive on-site, when in reality, since we close at 5:00 PM and open at 9:00 AM, we only took 2 hours to arrive on-site. is there any formula i can write to account for non-business hours and weekends, or is this a bit above what i should expect from excel?
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Mar 14, 2014
I would like to create a function where I would be able to ask and answer 20 questions. When using If statement it only allows me to use up to 7 nests.
I have created an example below with all the statements I need using IF but of course this doesn't work so I would need so how to handle this particular issue with so many questions/answers in one. Even though the delta between 5-4 and 3-2 is same I want different answers. I'm using Excel 2010.
=IF(AND(AK58=5;AL58=5);"OK";IF(AND(AK58=5;AL58=4);"1 OP";IF(AND(AK58=5;AL58=3);"2 OP";
IF(AND(AK58=5;AL58=2);"2 OP+1 NV";IF(AND(AK58=5;AL58=1);"2 OP+2 NV";IF(AND(AK58=5;AL58=0);"2 OP+2 NV+INST";
IF(AND(AK58=4;AL58=4);"OK";IF(AND(AK58=4;AL58=3);"1 OP";IF(AND(AK58=4;AL58=2);"1 OP+1
[Code]...
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Aug 13, 2009
I own a restaurant and have a inventory list. I track the price of a specific item in column E, and want to record the date i modify column E in column D. So, I change E5, I want D5 to say the date.
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Aug 2, 2008
How do I track my total weight loss in excel? Here is an example of what I am trying to do.
8/1/2008 228lbs
8/2/2008 225lbs
8/3/2008 223lbs
Total 5lbs
I would like use a formula that would subtract my absolute weight loss total day by day in August. Basically, I want the total "cell" to equate to my total weight loss in August. For Example after 8/3/08 the "total cell" should equate to 5 lbs. What formula do I use to do this?
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Jan 2, 2012
Quick rundown, I have a sales background, so other parts (accounting, inventory, etc) are what I want to improve so Im not running around when an order comes in, where is it, do I have it in stock.
I know microsoft has some templates, any worth downloading and starting with, then move the data or add functions to an inventory and accounting template to start, any other templates recommended for an online business.
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Dec 23, 2009
I was looking for some help on a VBA solution. I would like to run an on open event for a scheduling workbook. It should open a logging workbook, write the %username% to the first blank line in A:A then save and close the logging workbook, leaving the scheduling workbook open and ready for input.
The following UNC can be used as the location for the logging workbook....
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Jan 13, 2014
I've created a spreadsheet it is for tracking attendance etc broken down into percentages.
What I'm looking to do is if someone doesn't attend this doesn't get added to the attendance total.
I've attached a screen shot so you can see what I mean.
excel.PNG
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Jan 3, 2012
We were looking at a list of about 100 FedEx tracking numbers, each 30 characters in length, in an otherwise blank Excel spreadsheet. All tracking numbers in column A.
I used the Conditional Formatting - Highlight Duplicates feature to find any duplicate tracking numbers. It highlighted numerous. We sorted the column smallest to largest to look at two duplicates back to back, but found that there were actually no duplicates. Excel was highlighting values that had the *first 25* characters the same, but it didn't matter what the remaining characters were. For example:
1234567890123456789012345XXXXX and
1234567890123456789012345YYYYY
were highlighted as duplicates of each other.
Excel only looks at the first 25 characters when analyzing duplicates (at least in this specific function). That in and of itself blows my mind. Tracking numbers seem like an abundantly common type of data, and to think that Excel would fail to analyze them in such a simple manner seems impossible to me.
It gets slightly more confusing though. If you back a character off the end of the values, it NO LONGER sees them as duplicates. So...
1234567890123456789012345XXXX and
1234567890123456789012345YYYYY
are NOT highlighted as duplicates while
1234567890123456789012345XXXXX and
1234567890123456789012345YYYYY
ARE highlighted as duplicates. So there's some funny business going on about values of the same character length. Maybe Excel first looks at character length before analyzing specific characters. If length doesn't match, it doesn't even bother to analyze specific character values. That seems like a very strange programming choice though.
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Nov 1, 2012
add some code to a script like so:
If current time is > 5PM Then Call MyMacro
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Nov 13, 2009
I create and load a commandbar, prior to loading it I attempt to check if it exists, then delete it, and recreate.
I dont understand why this seemed to work for months and now creates an error.
It appears that every now and then the created commandbar is not created when I open a file. Thats when the error pops up. I can manually run the Create_Bar sub and it will be fine, for a while.
Run-time error '5':
Invalid procedure call or argument
This section is in my personal.xls file in "ThisWorkBook" of personal.xls.
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Mar 27, 2007
I am setting up a spread sheet to calculate call duration it would be a great help if data could be entered using one hand IE use decimal point on the number pad instead of the colon is this possible. I will need to subtact start time from end time to get the duration
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May 21, 2006
I have a work book with 3 sheets. Sheet 1 is the main sheet and sheets 2 and 3 will use (I hope vlookup) to update 3 columns from info in sheet 1. my attempt at a vlookup call in sheet 2 is: =VLOOKUP($b3,[master_AoJ_2.xls]Sheet1!$B$3;$B$65,false)
my understanding is that: - $b3 is the cell in sheet 2 that will be updated as a result of the vlookup call. - [master_AoJ_2.xls]Sheet1!$B$3;$B$65 refers to range $B$3:$B$65 on sheet1 of master_AoJ_2. it does not work... infact I get nothing at all. when I type the call into cell $b3 of sheet2 excel thinks it is stariaght text. this is how I coded the function call =VLOOKUP($b3,[master_AoJ_2.xls]Sheet1!$B$3;$B$65,false)
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Feb 23, 2013
I'm trying to call another sub with a variable string. I'm using excel 2007. I get the error "Compile Error: Expected Sub, Function, or Property" on the "Call" code. The want the code to run multiple different subs based on user input. For example if they typed "this" it would run the t sub, then h sub, then I sub and finally the s sub.
Code example
Dim Uncvrtdtxt as string
Dim SubName as string
Dim i as integer
Uncvrtdtxt = "this"
For i =1 to Len(Uncvrtdtxt)
SubName = Mid(Uncvrtdtxt, i, 1) & "Route"
[code]....
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Jan 10, 2013
I try to call a function/procedur in an Excel2010-AddIn (.xlam file) from another Excel2010-AddIn (.xlam file):
Code:
Application.Run (filename.xlam!functionname)
Both AddIn-files are in the same directory (the default AddIn directory).
This call causes the error message "runtime error 91: object variable or with block variable not set".
This problems came up with providing an existing Excel2003-AddIn for Excel 2010.
The same code runs in following cases:
1. call a function in an Excel2003-AddIn (.xla) from another Excel2003-AddIn (.xla)
2. call a function in an Excel2003-AddIn (.xla) from a Excel2010-AddIn (.xlam)
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Aug 29, 2013
I am trying to open an Excel Workbook which in turn will automatically run a macro on loading which is a Userform. The Userform will contain 3 boxes, just some simple text boxes.
I don't want the Excel Workbook to show in the background, so I have opted to go for a VBScript to call the Excel Application and open the spreadsheet...
I have a current .vbs script which is as follows...
Code:
Option Explicit
On Error Resume Next
ExcelMacroExample
[Code]....
This works fine, there is no workbook showing and the userform opens as expected. The problem is, I lose the functionality to tab between the boxes. When opening the Userform directly in Excel,
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Dec 16, 2002
How to covert a Excel worksheet to HTML format as outlook's stationary and then call out Outlook to send it as a normal HTML mail, not a attachment mail?
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Jun 28, 2012
I'm trying to find out if there is a way to call the security alert to enable a macro. Let me explain...I was working on a sheet with a macro that I hadn't enabled yet. After working for awhile the option to enable it was gone and I found that I had to close the fine and re-open to enable the macro. I'm wondering if there is a ribbon or short cut icon to put in my access toolbar that will give me the option to enable/disable the macro. Seems strange that in 2003 I could to this, but in 2007 I have to close the file.
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Mar 7, 2014
I am trying to put this in about 25 cells to point at 25 different files. Basically I am trying to keep an eye on when the files have been updated each morning so that I can then pull off some data from them and who saved it.
I solved the first part (see next post) but I still havent been able to get it a function pull off the username.
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May 3, 2013
I am looking for a macros VBA where a user insert or update a data the date and time should be insert in column I and save the workbook.
Note: If the column I already have the date and time inserted before then it should give message record already have date and time.
I am using office 2010.
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Mar 8, 2014
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I am trying to figure a way to search for a cell that has a specific date and time range. There are several cell titles pending on the activity. I want to find a cell that has a time ** 7:30-15:30 , 15:31-17:30, 17:31-20:30. The end result is to calculate the activity between those time periods based on the data cells.
Example
If the date searched time field ** the activity ranges is 1635 I need to split the time and credit the activity time in the 730-1530 time and the rest on the 15:31-17:30 time
I have been able to do it on a single labor group based on time alone, but when I try to add the DATE to it my numbers go null. Eventually i will need to add 11 labor groups daily for weeks at a time .
Excel 2007
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Jul 11, 2014
A client buys 500 minutes of my time. In one week I spend 340 minutes on the account. I'd like a column to show Time purchased (say 500 Minutes) Time spent and a final section showing time left (but showing negative values in red)
I hope I've explained this ok but here is an illustration of what I'm trying to achieve in Excel 2011.
[URL] ...........
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Jun 17, 2014
I have a time column (A) that when looked in the cell only shows AM & PM times, but the cell itself (not showing) contains dates too, keeping me from be able to do a sheet wide sort of time or time frame occurrences.
Can I do some thing to sort these cells with their corresponding rows based on time only disregarding dates?
I am trying sort out all rows that in column (A) is time equal to or greater than 4:00 PM OR even maybe sort all rows that column (A) shows a time between 4:00 PM & 7:00 PM. The date in the cell is the problem, I think. Excel 2013
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