# Time/date Tracking Only During Business Hours

Mar 19, 2007
i work dispatch at a company and we're trying to track how long it takes for a technician to arrive on-site. my worksheet currently includes the date of call-in (E1) , time of call-in (F1), Service Date (G1), Service Time (H1), among many other field. the easy solution is to use the formula (G1+H1)-(E1+F1), and use the answer as the total amount of time, but the problem is if a customer call in at 3:00 PM and we service them at 9:00 AM the following day, it looks like it took 18 hours to arrive on-site, when in reality, since we close at 5:00 PM and open at 9:00 AM, we only took 2 hours to arrive on-site. is there any formula i can write to account for non-business hours and weekends, or is this a bit above what i should expect from excel?

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Apr 4, 2013

find a formula that will calculate the hours between the two below values but only take in to consideration the business hours (from 9 to 17) and exclude any weekends?

08/03/2013 13:32:00

02/04/2013 09:32:50

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Jul 23, 2007

What calculation would I enter in a results cell if I wanted to find the delta between 2 times in date format that repersent just the business hours of 8am-5pm, therefore excluding after hours and weekends.

eg.

Date 1 Date 2 Result Time

23/07/07 8:00 24/07/07 14:55 15:55

So far I can't get the caluclation that will compensate for the after hours and week ends.

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Jun 26, 2008

I am trying to subtract 12 business hours from a date/time stamp. It has to be during working hours however which are 8AM - 5PM, Monday-Friday.

For example if my value is 6/23/2008 9AM

Subtracting 12 business hours would give me 6/19/2008 3PM.

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Dec 8, 2007

I've being trying t calculate an excel formula to work out a order turnaround time based on opening hours.

Example: The store is open from 8 am to 6pm monday to friday, I need to get a formula to work out how long it took from the time the order was logged until it was completed, during the course of the working day - this works fine but if the order was received on 06/12/07 at 5:20 pm then was finally completed by 7/12/07 at 11:55 the next day I need to figure out how to take into consideration of non working hours during that time. (time from 6pm to 8 am next day

example 2 - if order was sent on the 06/12/07 at 01:30pm and completed at 06/12/07 4:30 then I know its taken 3 hours to complete

example 3 - if the order was sent on the 06/12/07 at 5pm and completed next day at 07/12/07 at 10am - then I know it took 3 hours to complete

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Jun 6, 2012

I have a requirement of calculating time spent on ticket, basically a difference between the time a ticket was logged and when it was resolved.

First, working days are Saturday through Wednesday, i.e weekends are Thursday & Friday.

Second, there are different resolver groups or teams which work on a ticket. These teams have different working hours, some work from 07:30 to 15:30 on weekdays, and others work 24/7. Each ticket will be assigned only to one resolver group.I also need to consider holidays.

So, my requirement is to check the resolver group for each ticket, and decide the working hours based on it. After this check has to be done for holidays, and then difference between logged time and resolved time needs to caluculated in minutes.

Tickets can be logged at any time of the day / week, it may not always be logged during working hours only. in such cases calculate should consider next business day / hour as the start time.

Raw data for tickets is available in =Sheet1!$A$1:$E$21

Ticket NoResolver GroupLogged DateResolved DateTime Spent123456

Team A5/21/2012 1:56:28 PM5/29/2012 2:10:53 PM343543Team B5/21/2012 9:31:02 PM5/27/2012 3:41:22 PM853732

Team C5/22/2012 2:28:06 PM5/26/2012 2:34:31 PM

[Code].....

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Dec 24, 2012

Where i want add Business Hours/Days to get the Target Date.

Working hours: 8:00 AM to 19:00 PM

Urgency Type:

ND (Maximum 1 Day 11 hours)

3D (Maximum 3 Day 11 hours)

4D (Maximum 4 Day 11 hours)

5D (Maximum 5 Day 11 hours)

Threshhold - 16:30 PM

Weekends to be Excluded.

Holidays to be Excluded based on Country. Say I have 2 countries India and America, where America has holiday on 12/24/2012 but India does not have holiday on that Day. Hence while calculating Tgt date, India should be calculated normally, for America holiday date need to excluded(There will be a Holiday table based on the countries, not limited to 2 countries).

ex: 1) A ticket opened at 12/26/2012 8:56 AM; Target date will be 12/26/2012 19:00, in this case its 1 day 10:04 hours added to the Opened Time.

2) A ticket opened at 12/26/2012 16:56 PM; Target date will be 12/29/2012 19:00, in this case ticket opened after threshold time of 16:30, Technically ticket should start from next day i.e 12/28/2012 8:00 AM and 1 day 11 hours added to this date.

3) A ticket opened at 12/26/2012 7:56 AM(Before the begin of Working hours); Target date will be 12/26/2012 19:00, in this case its 1 day 11:00 hours added to the Opened Time.

4) A ticket opened at 12/21/2012 17:56 PM(After Threshold time); Target date will be 12/24/2012 19:00, in this case its 1 day 11:00 hours added to the Opened Time. If the above ticket belonged to America, then holiday dates(both 24 & 25) need to be skipped and Tgt date will be 12/27/2012 19:00.

Here is the Sample Data

Country

Ticket

Start Date/ Time

Tgt Date/Time

Expected Tgt Date/ Time

America

ID000123

12/21/2012 18:20

[code]....

I need results to be appear in the "Tgt Date/Time" column. I have also provided results in "Expected Tgt Date/ Time".

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Jun 18, 2008

I'm trying to figure out a formula that would track a student's class schedule to see if there is a date/time conflict. I'm uploading an example of a ficticious student named Amanda for you to review.

According to the example, I should be prompted that there's a conflict between Amanda's first two classes because they both meet on Monday (M) and Wednesday (W) and the time during each of those classes overlaps.

This will need to be checked per student, based on their ID in column A.

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Mar 4, 2007

I have an assignment to audit the time it takes convert a printing press from one job to the next. I've been using a watch to take the readings in hours, minutes, and seconds.

I recorded them in my spreadsheet, as h:mm:ss, but it showed a date also. I think I finally got that resolved, but now, when I try to subtract one time from another time, I get an incorrect answer. I think I need to convert all of these times into decimals, as in 13.23.44, as oppossed to 13:23:44.

One post on page 1 of my search said to multiple A1*24, but I don't fully understand. I tried that, but 11:30 became 11.50?

I need to extract the set up time, or job to job changover time in a decimal format if possible. There are other tasks being done with those numbers later in the spreadsheet that are more conducive to decimals, than the time format.......

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Mar 31, 2009

I am using the following formula to calculate business hours.

=(NETWORKDAYS(R9,T9)-1)*("17:00"-"08:00")+IF(NETWORKDAYS(R9,T9),MEDIAN(MOD(T9,1),"17:00","08:00"),"17:00")-MEDIAN(NETWORKDAYS(R9,T9)*MOD(R9,1),"17:00","08:00")

The business hours considered here is 8AM - 5PM, Start time in R9 and End time in T9. Now the problem is its calculating the correct value when the days are same, for e.g.,

Condition 1

When I am giving "31 March 2009 15:00:00" as start time (R9) and "31 March 2009 23:00:00" in end time (T9), I am getting the correct value. i.e, "2:00:00"

Condition 2

While giving "31 March 2009 16:00:00" as start time and "01 April 2009 09:00:00" as end time I am getting a value of "1:00:00", actually the value should be "3:00:00".

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Apr 23, 2008

I use this formula at work to calculate business hours from Mon-Fri:

=IF(OR(L10="",L11=""),"",(NETWORKDAYS(L10,L11,$N$2:$N$23)-1)*($Q$3-$Q$2)+IF(OR(ISNUMBER(MATCH(INT(L11),$N$2:$N$23,0)),WEEKDAY(L11,2)>5),$Q$3,MEDIAN(MOD(L11,1),$Q$3,$Q$2))-IF(OR(ISNUMBER(MATCH(INT(L10),$N$2:$N$23,0)),WEEKDAY(L10,2)>5),$Q$2,MEDIAN(MOD(L10,1),$Q$3,$Q$2)))

where Q3= business start time 8.30am

where Q2= business end time 5.30pm

thus the difference between 18-Apr-08 16:30 and 21-Apr-08 13:30 is 6 hours.

I now need to adapt this formula for another Department that also works on Saturday from 8.30am to 5.30pm.

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May 30, 2012

I want to add hours to a date-time cell to get result in date-time.

Format of cell A1 is d/m/yy h:mm AM/PM

Format of cell A2 is General

Format of cell A3 is d/m/yy h:mm AM/PM

I want to add A2 (number of hours) to A1 to give A3.

The formula I used is A3=A1+Time(A2,0,0)

The formula works perfectly fine when A2 is less than 24, but when A2 is more than 24, the date doesn't get changed.

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Dec 18, 2009

I want to write a macro to add business hours to a datetime value, excluding weekends, non-working hours and holidays.

e.g., I have a value (datetime) of "18/12/2009 11:30:00 AM", I want to add 10 hours to this, so as to get the result as "19/12/2009 12:30:00 PM".

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Jan 9, 2014

computing the number of business hours between 2 dates.

Given the following information:

- Business Hours: 8am -5pm (8:00-17:00)

- Business Days: Mon-Fri

- if entry queued falls on a weekend or beyond the business hours, it should count the first hour on the next business hour.

Example: scenario 1 = Starts Sunday, 10am and Ends Monday 9am; count of hours should be 1

scenario 2 = starts on Monday 6pm and ends on Tuesday 10am; count of hours should be 2

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Mar 31, 2014

I work in a HR department and I'm trying to create a spreadsheet to track the amount of extra-duty hours each worker has. For every extra hour they work today, they can use this hour next time.

Screen Shot 2014-03-31 at 9.25.22 pm.png

This is my current spreadsheetCredit hours means hours added to their 'account'.Debit means hours taken out.Hours will expire in X days if not utilised.Right now, each worker has their own spreadsheet in the same workbook.I have about 25 workers.Is this the best way to manage this?How can I create a 'bank account' system to track their hours?

hourstracking.xlsx

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Apr 12, 2012

I'm trying to find a formula for calculating the number of business hours a service request may be open; this request may have been opened and even closed outside of business hours. I found a formula that appears to be working:

=(NETWORKDAYS(StartDate&TimeCell,StopDate&TimeCell,holidays)-1)*(CloseTimeColumnLetter$CloseTimeRowNumber-OpenTimeColumnLetter$OpenTimeRowNumber)+IF(NETWORKDAYS(StopDate&TimeCell,StopDate&TimeCell,holidays),MEDIAN(MOD(StopDate&TimeCell,1),CloseTimeColumnLetter$CloseTimeRowNumber, OpenTimeColumnLetter$OpenTimeRowNumber),CloseTimeColumnLetter$CloseTimeRowNumber)-MEDIAN(NETWORKDAYS(StartDate&TimeCell,StartDate&TimeCell,holidays)*MOD(StartDate&TimeCell,1),

CloseTimeColumnLetter$CloseTimeRowNumber, OpenTimeColumnLetter$OpenTimeRowNumber)

What I don't know is HOW it works, I don't know what any of those formula's mean (with the exception of NETWORKDAYS). I'm trying to "show my work".

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Feb 18, 2004

I need to do an hour calculation on two cells which have dates and times in both. the first cell is a call that we get from a customer and the second is the date and time in which that call is closed by us...meaning that call is complete.

I need to calculate how much time in hours did it take us to complete that call for the customer. I need this calculation to respect our business hours of Monday to Friday 8am-5pm and closed on Saturdays and Sundays.

here are some examples.

from - 2/12/2004 13:00 (thursday)

to - 2/13/2004 9:00 (friday)

answer should be 5 hours

from - 2/13/2004 14:00 (friday)

to - 2/16/2004 10:00 (monday)

answer should be 5 hours

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Jan 29, 2014

I want to calculate the time in hours between to dates excluding non-working hours and sundays and holidays.

My office timings: 10:00am to 05:30pm Saturday is working day. Only sundays and holidays to be excluded.

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Jan 29, 2014

I have a downtime tracking spreadsheet that we want to be able to track the downtime on the line. However, we only want to count the working hours, not overnight, etc. I have added the weekend day work hours and Saturday work hours but haven't been able to figure out how to connect them into a formula with the down time.

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Oct 10, 2009

When I am converting a time from Hours/Minutes to Hours/Tenths, Excel is not converting it consitantely. EXAMPLE: 1:15 = 1.25. When I format the cell to present only one place past the decimal point, sometimes the cell will round up to 1.3, and other times it will round down to 1.2. What am I missing?

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Aug 23, 2008

I have a problem concatenating time in excel if it is of Date + Time format..

What formula do I use to just add the time by, say, 3 hours? I'll need to use, say cell B2, which will add 3 hours to it.. What formula do I use?

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Feb 22, 2008

Column 1: Date Call is received by helpdesk

Column 2: Time Call is received by helpdesk

Column 3: Drop-down list indicating Priority of call (High,Medium,Low)

In Column 4 I want to enter a formula that adds working hours only to the date and time entered in Columns 1 & 2. The time added will vary depending on what is entered in Column 3 (e.g.: if priority is High add 1 hour, Medium add 2 hours, Low add 3 hours). The working hours i need to adhere to are 09:00-17:00, Monday-Friday.

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Nov 22, 2006

I need to calculate the difference between two cells that are formated like this: 11/10/2006 13:00. Simple subtract only works when the date hasn't changed (the subtract formula seems to focus on the time and ignore the date).

I found a formula that will work, but the results are in regular numbers, I need the hh:mm format and if I change the format of the result column, the time displayed is wrong.

The formula is=((B2-A2)*1440)/60)

If my result is 122.6 in regular numbers, when I convert to hh:mm I get 14:00.

Is there a better way to do this? Also, is there a way to eliminate weekend & holiday hours from the calculation? This is not as important as getting the results to calculate correctly in the hh:mm format.

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Aug 7, 2007

I have a column A with some dates at this format "dd-mm-yyyy hh-mm".

In this list, some hours are missing, and I don't know which ones.

In order to find the missing hours, I created an additional column B, displaying all the hours, this way:

B1=01-01-2006 00:00:00

o

B1=A1

And then : B2=B1+"01:00:00"

Then, in column C, I compare both columns A and B:

C1=IF(Value(B1)=Value(B2),ok,missing)

As a result, I first get some "ok", and then more and more "missing" statements, even though the dates look the same.

I checked the numerical values of my dates. At the first "missing" statement, I saw that there is a slight difference in the numerical values, at small decimals...

Can you tell me how to define my date /time in a good way, in order to avoid this kind of problems, please?

(I could take the int part of the numbers, but this could lead to further errors, so I prefer to define my dates in the right way, from the beginning).

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Jun 20, 2008

I am trying to subtract 8 hours from a date/time. What I need to do is to capture that lead time using only weekdays, and working hours of 8am-5pm.

For example:

Date/Time

6/23/2008 9:18AM (Monday)

Subtracting 8 hours from this scenario would give me

6/20/2008 10:18AM (friday)

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Jan 21, 2010

I am trying to find a way to calculate the number of hours between date/times found in separate rows. The attached data set will help to envision what I am talking about.

For each couple of rows, I need to find a way to calculate the number of hours elapsed from row 1 to row 2. In the first example, to calculate the number of hours between 12/2/2009 8:56:51 and 12/4/2009 6:35:27.

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May 2, 2014

I just want a macro to split the hours to a date and time in column A. I just preferred macro rather than a formula.

Ex: [Code] .......

Column B1 should be: [Code] ........

I've also attached the file : hours split.xlsm

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Dec 22, 2009

I want to find the hours worked in day shift and night shift. Day shift is from 06:30 to 18:30 and night shift is from 18:30 to 06:30. Listed below is an example of my date/times.

Note that the night shift carries over to the next day.

Start/Finish

21/12/09 07:00 to21/12/09 11:09

21/12/09 07:46 to21/12/09 14:41

21/12/09 12:13 to21/12/09 22:08

21/12/09 16:40 to21/12/09 18:05

21/12/09 19:40 to22/12/09 02:34

21/12/09 23:20 to22/12/09 04:39

22/12/09 02:06 to22/12/09 06:15

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Sep 11, 2011

I have a data of complaints where I need to present it to the Management in such a way that the SLA period of 8 hours does not pass. Our office working hours are 7 AM till 7 PM. The complaint received should be escalated to concern section within 8 Hours of SLA time. I have the list of dates with received time. The complaint which could not be escalated today would be escalated next day. In this case is should deduct 12 Hours (7 PM to 7 AM, Non-working hours) from the time. How can I insert escalation date so as that it would deduct non working hours from it.

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Feb 15, 2012

I have a spreadsheet that contains a list of names/numbers/dates and I have to manually go through the list each day highlighting the row if it contains a date that is more than 48 hours old. How to accomplish this in a macro? Example:

Name.......Phone Number:......Ticket Number......Date Added

xxxx........555-555-5555...........5555555............2/12/12

xxxx........444-444-4444...........4444444............2/15/12

xxxx........123-456-7890...........1234567............2/10/12

That is the layout of the spreadsheet so I would have to manually highlight rows 2 and 4 because the date in Column D is greater than 48 hours ago. The range is A1:D25 and the cells are changed/updated daily.

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