I have a data of complaints where I need to present it to the Management in such a way that the SLA period of 8 hours does not pass. Our office working hours are 7 AM till 7 PM. The complaint received should be escalated to concern section within 8 Hours of SLA time. I have the list of dates with received time. The complaint which could not be escalated today would be escalated next day. In this case is should deduct 12 Hours (7 PM to 7 AM, Non-working hours) from the time. How can I insert escalation date so as that it would deduct non working hours from it.
I'm attempting to make a simple time sheet for a handful of employees. I'd like to enter the clock in time and clock out time for each day. The end cell should be the running total for the week. The tricky part for me is having the formula subtract an hour for each day that is over 5 hours.
I have a problem concatenating time in excel if it is of Date + Time format.. What formula do I use to just add the time by, say, 3 hours? I'll need to use, say cell B2, which will add 3 hours to it.. What formula do I use?
I have a requirement of calculating time spent on ticket, basically a difference between the time a ticket was logged and when it was resolved.
First, working days are Saturday through Wednesday, i.e weekends are Thursday & Friday.
Second, there are different resolver groups or teams which work on a ticket. These teams have different working hours, some work from 07:30 to 15:30 on weekdays, and others work 24/7. Each ticket will be assigned only to one resolver group.I also need to consider holidays.
So, my requirement is to check the resolver group for each ticket, and decide the working hours based on it. After this check has to be done for holidays, and then difference between logged time and resolved time needs to caluculated in minutes.
Tickets can be logged at any time of the day / week, it may not always be logged during working hours only. in such cases calculate should consider next business day / hour as the start time.
Raw data for tickets is available in =Sheet1!$A$1:$E$21
I want to set up a spreadsheet that can show my work is completed within a service level agreement, based on working hours of 9-5 Monday-Saturday.
I want to be able, for example, to log that a piece of work is reported at 09:00 on a Monday and completed at 10:00 on Monday and for excel to calculate that as 1 hour until completion. Fine so far. But what if that job was closed at 10:00 two days later? Based on an 8 hour working day, that should be 17 hours.
And what if a bit of work comes in at 17:00 on the Saturday. No one works the Sunday. Say the job is completed at 10:00 on the Monday. that should calculate as 1 hour to completion.
So I'm having a problem trying to make this scheduling sheet.. What I did was row a would be the employee list then b,c,d and so on are mon-sun Originally in b1 I would put like 9am-5pm and c1 8-4 and so on and in row i I put the total and added a sum function but somehow it wasn't able to calculate. So then I redid the whole thing this time in row b1 i put 9am and c1 5pm and so on and again I put the total and added the function and it still came out wrong..
I have a started time of say 8am from cell B3. I want to know what time it will be when I add a full number (hours) from another cell. For example A3+B4 where A3 is 8:00 A.M. and B4 is 4.04. I'm looking to get the a result of 12:04 P.M.
A B 1 4/1/09 12:15 2 4/2/09 10:00 3 4/4/09 8:10 4 4/6/09 9:00 5 4/8/09 5:00 6 4/11/09 7:00
I need to add up hours worked of last 3 days including current day. The date column does not contain everyday's date. How do I formulate a cell for date entry and another cell will show the sum of last 3 days including date not shown and date entered? E.g. If I enter date 4/6/09, result should be 17:10 hrs; 4/11/09, result should be 7:00.
I am using time based on the 1904 calendar, this is so time can be shown as a minus figure when to cells are taken away and the result is say -17:25. What I want to do via conditional formatting is show any minus hours as red. Tried various options but I have had no luck so far. or can this be done via VBA?
I have a worksheet where in column B I have a vendor name, column E I have a date value and in column AF I need to calculate a due date based on 7 working days for vendor A and 14 days (not working days) for vendor B. I've tried to write an IF statement but can't do it. Can anyone suggest the right combination of IF/AND statements that would do this? I attach the workbook should my useless attempt at explaining my problem be unclear...
to calculate how long a ticket is open in our system before being resolved. I don't want to count weekends, and if the ticket is 'suspended', I don't want to count that either. There is also the factor that the ticket 'un-suspend' date may be later than the ticket 'closed' date. Which is the bit that's throwing me.
So, I have the following fields
Ticket Open, Ticket Closed, Ticket Suspended Date, Ticket Unsuspended Date
A sample ticket might be (using above fields)
02/11/09 09/11/09 04/11/09 30/11/09
That 'should' equal two days (16 hours) as the Unsuspend date falls after the close date so it was suspended from the 4th until closure.
Now I want to know, in hours (8 hour day) how long that ticket took to resolve (i.e close), remembering you can't count the time it was suspended, or any time that fell over a weekend. Also not all tickets are suspended.
When I am converting a time from Hours/Minutes to Hours/Tenths, Excel is not converting it consitantely. EXAMPLE: 1:15 = 1.25. When I format the cell to present only one place past the decimal point, sometimes the cell will round up to 1.3, and other times it will round down to 1.2. What am I missing?
Column 1: Date Call is received by helpdesk Column 2: Time Call is received by helpdesk Column 3: Drop-down list indicating Priority of call (High,Medium,Low)
In Column 4 I want to enter a formula that adds working hours only to the date and time entered in Columns 1 & 2. The time added will vary depending on what is entered in Column 3 (e.g.: if priority is High add 1 hour, Medium add 2 hours, Low add 3 hours). The working hours i need to adhere to are 09:00-17:00, Monday-Friday.
If a person does a full day I want the formula to calculate how many hours minus 30 mins for lunch i.e. 7:30 - 4:00 = 8 hours. I have done this and it works fine, the problem comes when a person does a half day i.e. 7:30 - 11:30, this will read 4.5 hours. If this is the case I don't want the 30mins deducted so it should be 4.0 hours worked.
I have high lighted a column in the work sheet (yellow) whereby the user puts an 'x' in the appropriate cell if they are working a half day.
The probem is I cannot incorperate the two formulas in one cell (the Actual hours cell) I have the one formula in the actual hours cell and the other bolted on the end thus giving two different readings.
i work dispatch at a company and we're trying to track how long it takes for a technician to arrive on-site. my worksheet currently includes the date of call-in (E1) , time of call-in (F1), Service Date (G1), Service Time (H1), among many other field. the easy solution is to use the formula (G1+H1)-(E1+F1), and use the answer as the total amount of time, but the problem is if a customer call in at 3:00 PM and we service them at 9:00 AM the following day, it looks like it took 18 hours to arrive on-site, when in reality, since we close at 5:00 PM and open at 9:00 AM, we only took 2 hours to arrive on-site. is there any formula i can write to account for non-business hours and weekends, or is this a bit above what i should expect from excel?
I need to calculate the difference between two cells that are formated like this: 11/10/2006 13:00. Simple subtract only works when the date hasn't changed (the subtract formula seems to focus on the time and ignore the date).
I found a formula that will work, but the results are in regular numbers, I need the hh:mm format and if I change the format of the result column, the time displayed is wrong.
The formula is=((B2-A2)*1440)/60)
If my result is 122.6 in regular numbers, when I convert to hh:mm I get 14:00.
Is there a better way to do this? Also, is there a way to eliminate weekend & holiday hours from the calculation? This is not as important as getting the results to calculate correctly in the hh:mm format.
I have a column A with some dates at this format "dd-mm-yyyy hh-mm". In this list, some hours are missing, and I don't know which ones.
In order to find the missing hours, I created an additional column B, displaying all the hours, this way: B1=01-01-2006 00:00:00 o B1=A1
And then : B2=B1+"01:00:00"
Then, in column C, I compare both columns A and B: C1=IF(Value(B1)=Value(B2),ok,missing)
As a result, I first get some "ok", and then more and more "missing" statements, even though the dates look the same.
I checked the numerical values of my dates. At the first "missing" statement, I saw that there is a slight difference in the numerical values, at small decimals...
Can you tell me how to define my date /time in a good way, in order to avoid this kind of problems, please? (I could take the int part of the numbers, but this could lead to further errors, so I prefer to define my dates in the right way, from the beginning).