Calculate Turn Around Times
I need to calculate turn around time between two sets of data reflecting both a starting date and time and obviously an ending date and time. This should reflect work hours meaning a day that starts at 08:00 and end at 16:30.
That would be a start and would be great if someone can show me how to calculate this.
But obviously people don't work on Sundays and only work from 08:00 to 12:00 on Saturdays... Can't even imagine how one would take this into account.
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Calculating Turn Around Time Between Two Times
i want to calculate the TAT between two times. the TAT target is <= 2 hours. i used the following formula
a1 has 3/13/2009 (received date)
b1 has 7:08 AM (received time)
c1 has 3/13/2009 (completed date)
d1 has 9:08 AM (completed time)
e1 has TAT formula :- '=IF((D1-B1)*1440<=120,"Met TAT","Not Met TAT")
however this formula does not work in the following conditions.
In these conditions, it is considered that TAT is met.
1. When the difference in time is <=2 hours .... for TAT calculation, on working days and working hours are taken into consideration.
Day begins : 8:00 AM
Day ends : 4:00 PM
If job is received at 3:30 PM and completed the next working day by 9:30 AM, then it is considered TAT is met.
calculation = 4:00 PM - 3:30 PM = half hour + next day's 9:30 AM - 8:00 AM = 1.5 hours, therefore, total working hours used to complete the job is within the agreed TAT.
If job is received and completed on non working days and during non working hours, it is considered TAT met.
If job is received almost at the end of the day, say, 3.30 PM and job is completed at 8:00 PM same day, then it is considered TAT met, rationale, only half an hour of working hours used to complete the job.
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I seem to have the worst luck when it comes to getting dates and times to calculate together. My logic just seems to go straight out the window.
What I am trying to do, the end result, is get a Time Worked (duration) that I have spent on a ticket, and a Total Time, the time a ticket was opened, to the time it was closed.
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Couldnt upload the file as it was 75kbs, a
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