computing the number of business hours between 2 dates.
Given the following information:
- Business Hours: 8am -5pm (8:00-17:00)
- Business Days: Mon-Fri
- if entry queued falls on a weekend or beyond the business hours, it should count the first hour on the next business hour.
Example: scenario 1 = Starts Sunday, 10am and Ends Monday 9am; count of hours should be 1
scenario 2 = starts on Monday 6pm and ends on Tuesday 10am; count of hours should be 2
i work dispatch at a company and we're trying to track how long it takes for a technician to arrive on-site. my worksheet currently includes the date of call-in (E1) , time of call-in (F1), Service Date (G1), Service Time (H1), among many other field. the easy solution is to use the formula (G1+H1)-(E1+F1), and use the answer as the total amount of time, but the problem is if a customer call in at 3:00 PM and we service them at 9:00 AM the following day, it looks like it took 18 hours to arrive on-site, when in reality, since we close at 5:00 PM and open at 9:00 AM, we only took 2 hours to arrive on-site. is there any formula i can write to account for non-business hours and weekends, or is this a bit above what i should expect from excel?
I'm trying to find a formula for calculating the number of business hours a service request may be open; this request may have been opened and even closed outside of business hours. I found a formula that appears to be working:
Where i want add Business Hours/Days to get the Target Date.
Working hours: 8:00 AM to 19:00 PM
ND (Maximum 1 Day 11 hours) 3D (Maximum 3 Day 11 hours) 4D (Maximum 4 Day 11 hours) 5D (Maximum 5 Day 11 hours) Threshhold - 16:30 PM Weekends to be Excluded.
Holidays to be Excluded based on Country. Say I have 2 countries India and America, where America has holiday on 12/24/2012 but India does not have holiday on that Day. Hence while calculating Tgt date, India should be calculated normally, for America holiday date need to excluded(There will be a Holiday table based on the countries, not limited to 2 countries).
ex: 1) A ticket opened at 12/26/2012 8:56 AM; Target date will be 12/26/2012 19:00, in this case its 1 day 10:04 hours added to the Opened Time.
2) A ticket opened at 12/26/2012 16:56 PM; Target date will be 12/29/2012 19:00, in this case ticket opened after threshold time of 16:30, Technically ticket should start from next day i.e 12/28/2012 8:00 AM and 1 day 11 hours added to this date.
3) A ticket opened at 12/26/2012 7:56 AM(Before the begin of Working hours); Target date will be 12/26/2012 19:00, in this case its 1 day 11:00 hours added to the Opened Time.
4) A ticket opened at 12/21/2012 17:56 PM(After Threshold time); Target date will be 12/24/2012 19:00, in this case its 1 day 11:00 hours added to the Opened Time. If the above ticket belonged to America, then holiday dates(both 24 & 25) need to be skipped and Tgt date will be 12/27/2012 19:00.
Here is the Sample Data
Country Ticket Start Date/ Time Tgt Date/Time Expected Tgt Date/ Time
America ID000123 12/21/2012 18:20
I need results to be appear in the "Tgt Date/Time" column. I have also provided results in "Expected Tgt Date/ Time".
I need to do an hour calculation on two cells which have dates and times in both. the first cell is a call that we get from a customer and the second is the date and time in which that call is closed by us...meaning that call is complete.
I need to calculate how much time in hours did it take us to complete that call for the customer. I need this calculation to respect our business hours of Monday to Friday 8am-5pm and closed on Saturdays and Sundays.
here are some examples.
from - 2/12/2004 13:00 (thursday) to - 2/13/2004 9:00 (friday)
answer should be 5 hours
from - 2/13/2004 14:00 (friday) to - 2/16/2004 10:00 (monday)
What calculation would I enter in a results cell if I wanted to find the delta between 2 times in date format that repersent just the business hours of 8am-5pm, therefore excluding after hours and weekends.
Date 1 Date 2 Result Time 23/07/07 8:00 24/07/07 14:55 15:55
So far I can't get the caluclation that will compensate for the after hours and week ends.
I've being trying t calculate an excel formula to work out a order turnaround time based on opening hours.
Example: The store is open from 8 am to 6pm monday to friday, I need to get a formula to work out how long it took from the time the order was logged until it was completed, during the course of the working day - this works fine but if the order was received on 06/12/07 at 5:20 pm then was finally completed by 7/12/07 at 11:55 the next day I need to figure out how to take into consideration of non working hours during that time. (time from 6pm to 8 am next day
example 2 - if order was sent on the 06/12/07 at 01:30pm and completed at 06/12/07 4:30 then I know its taken 3 hours to complete
example 3 - if the order was sent on the 06/12/07 at 5pm and completed next day at 07/12/07 at 10am - then I know it took 3 hours to complete
I have a requirement of calculating time spent on ticket, basically a difference between the time a ticket was logged and when it was resolved.
First, working days are Saturday through Wednesday, i.e weekends are Thursday & Friday.
Second, there are different resolver groups or teams which work on a ticket. These teams have different working hours, some work from 07:30 to 15:30 on weekdays, and others work 24/7. Each ticket will be assigned only to one resolver group.I also need to consider holidays.
So, my requirement is to check the resolver group for each ticket, and decide the working hours based on it. After this check has to be done for holidays, and then difference between logged time and resolved time needs to caluculated in minutes.
Tickets can be logged at any time of the day / week, it may not always be logged during working hours only. in such cases calculate should consider next business day / hour as the start time.
Raw data for tickets is available in =Sheet1!$A$1:$E$21
How would I write a function to give me the last ten business dates moving horizontally from today's date with yesterdays date the being the last date? So if A1 is 2/26/14, how would I populate B1-B10 with wanting B10 to be 2/25/14 and moving backwards but only with business dates?
Sometimes my due dates need to be on the 15th of the month, for which DLL and Donkey gave me: =DATE(YEAR(TODAY()), MONTH(TODAY()) + (DAY(TODAY()) > 15), 15)
This works great except sometimes the 15th is on a Sunday which means I need the result to be the 13th, and sometimes it's on a Saturday which means I need the result to be the 14th. FYI: I am a n00b..
I need to create a spreadsheet that will calculate the difference between two dates and show the result in days. The complicated part is that weekends (Sat and Sun) need to be ignored and any time after 4:30 pm needs to be treated as the next business day. I have been trying to look at similar questions in forum and use the WORKDAYS function with little success.
A1- 14/08/09 4:40 p.m. B1- 17/08/09 9:10 a.m.
I need the answer (B1-A1) to show up as 0. But if the time in A1 was changed to 4:20 p.m. than the answer should be 1 day.
I want to add the numbers of hours in a 4 week period. I have used the following formula (from this site) to total according to month but I don't seem to be able to adapt it to change it to only add hours between 2 dates or for the 28 day period. I thought maybe I should be using a SUMIF but I can't get that happening either.
I'm having great difficulty adding hours to dates in Excel. In cell A1 I have a number which is calculated from a formula, it will normally return whole number values between 1 and 100. In cell A2 I have a start date and time i.e. 14/2/07 06:00:00 in cell A3 I want to add the number in A1 as hours to the date in cell A2. I am using the formula in A3 as =A2+TIME(A1,0,0) it seems to work okay for numbers that don't take the date onto the next day but if I try to add 24 hrs or 48 hrs for example the date still stays the same.
I receive data from a company I deal with that has the date and time of all of my transactions with them listed in an excel worksheet. Only problem is that the date/time that I receive is not in my timezone, which is a bit of a problem for me!
What I want to do is to be able to adjust the date and time shown in the cell forward by 14 hours, so that the data is shown in the timezone that I am currently in. So the end result for the first line of data in the attached file would end up being 2006-08-11,10:28:51 instead of 2006-08-10,20:28:51.
I have a spreadsheet with various date fields and next to those time fields. I need to calculate the amount of working hours between the 2 lots of values
Cell A has "22/02/2008" Cell B has "16:44:00" Cell J has "25/02/2008" Cell K has "08:59:00"
The answer i'm looking for is 01:29:00. The working hours are Monday to Friday 07:30 - 16:00. This is what I have so far and it gives me the total hours between the 2 dates but not the working hours. =IF(J10-A10=0,K10-B10,((J10-A10)+(K10-B10))) (Formatted with [h]:mm:ss). I have tried using workingday() but can't get the desired result
I'm trying to calculate shift working hours without using dates.
The scenario is
Cell A1 = Start Time Cell A2 = Start Time Cell A3 = Break Time
Basically I want the output to calculate hours worked between:-
0000 and 0600 as a total in cell A4 0600 and 1800 as a total in cell A5 1800 and 0000 as a total in cell A6
Then if the value of A5 is greater than A3, subtract A3, but if the value of A5 is less than the value of A3, A5 should be zero and the remainder of the value of A3 subtracted from A4 (or A6) depending which has a value.
I have a data feed that gives a column of cells formated mm/dd/yy hh:mm These are call entries, what i want to do is count all the occurances each hour, so count all the entries say between 9am and 10am. However the column is very long and holds data for many weeks so i want to be able to ignore the date part of the cell.