Calculating Business Hours

Apr 23, 2008

I use this formula at work to calculate business hours from Mon-Fri:

=IF(OR(L10="",L11=""),"",(NETWORKDAYS(L10,L11,$N$2:$N$23)-1)*($Q$3-$Q$2)+IF(OR(ISNUMBER(MATCH(INT(L11),$N$2:$N$23,0)),WEEKDAY(L11,2)>5),$Q$3,MEDIAN(MOD(L11,1),$Q$3,$Q$2))-IF(OR(ISNUMBER(MATCH(INT(L10),$N$2:$N$23,0)),WEEKDAY(L10,2)>5),$Q$2,MEDIAN(MOD(L10,1),$Q$3,$Q$2)))

where Q3= business start time 8.30am
where Q2= business end time 5.30pm

thus the difference between 18-Apr-08 16:30 and 21-Apr-08 13:30 is 6 hours.

I now need to adapt this formula for another Department that also works on Saturday from 8.30am to 5.30pm.

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Calculating Business Hours Of Service Request

Apr 12, 2012

I'm trying to find a formula for calculating the number of business hours a service request may be open; this request may have been opened and even closed outside of business hours. I found a formula that appears to be working:

=(NETWORKDAYS(StartDate&TimeCell,StopDate&TimeCell,holidays)-1)*(CloseTimeColumnLetter$CloseTimeRowNumber-OpenTimeColumnLetter$OpenTimeRowNumber)+IF(NETWORKDAYS(StopDate&TimeCell,StopDate&TimeCell,holidays),MEDIAN(MOD(StopDate&TimeCell,1),CloseTimeColumnLetter$CloseTimeRowNumber, OpenTimeColumnLetter$OpenTimeRowNumber),CloseTimeColumnLetter$CloseTimeRowNumber)-MEDIAN(NETWORKDAYS(StartDate&TimeCell,StartDate&TimeCell,holidays)*MOD(StartDate&TimeCell,1),
CloseTimeColumnLetter$CloseTimeRowNumber, OpenTimeColumnLetter$OpenTimeRowNumber)

What I don't know is HOW it works, I don't know what any of those formula's mean (with the exception of NETWORKDAYS). I'm trying to "show my work".

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Apr 4, 2013

find a formula that will calculate the hours between the two below values but only take in to consideration the business hours (from 9 to 17) and exclude any weekends?

08/03/2013 13:32:00
02/04/2013 09:32:50

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Calculation Of Business Hours

Mar 31, 2009

I am using the following formula to calculate business hours.

=(NETWORKDAYS(R9,T9)-1)*("17:00"-"08:00")+IF(NETWORKDAYS(R9,T9),MEDIAN(MOD(T9,1),"17:00","08:00"),"17:00")-MEDIAN(NETWORKDAYS(R9,T9)*MOD(R9,1),"17:00","08:00")

The business hours considered here is 8AM - 5PM, Start time in R9 and End time in T9. Now the problem is its calculating the correct value when the days are same, for e.g.,

Condition 1

When I am giving "31 March 2009 15:00:00" as start time (R9) and "31 March 2009 23:00:00" in end time (T9), I am getting the correct value. i.e, "2:00:00"

Condition 2

While giving "31 March 2009 16:00:00" as start time and "01 April 2009 09:00:00" as end time I am getting a value of "1:00:00", actually the value should be "3:00:00".

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Dec 18, 2009

I want to write a macro to add business hours to a datetime value, excluding weekends, non-working hours and holidays.

e.g., I have a value (datetime) of "18/12/2009 11:30:00 AM", I want to add 10 hours to this, so as to get the result as "19/12/2009 12:30:00 PM".

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Jan 9, 2014

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- Business Days: Mon-Fri
- if entry queued falls on a weekend or beyond the business hours, it should count the first hour on the next business hour.

Example: scenario 1 = Starts Sunday, 10am and Ends Monday 9am; count of hours should be 1
scenario 2 = starts on Monday 6pm and ends on Tuesday 10am; count of hours should be 2

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Mar 19, 2007

i work dispatch at a company and we're trying to track how long it takes for a technician to arrive on-site. my worksheet currently includes the date of call-in (E1) , time of call-in (F1), Service Date (G1), Service Time (H1), among many other field. the easy solution is to use the formula (G1+H1)-(E1+F1), and use the answer as the total amount of time, but the problem is if a customer call in at 3:00 PM and we service them at 9:00 AM the following day, it looks like it took 18 hours to arrive on-site, when in reality, since we close at 5:00 PM and open at 9:00 AM, we only took 2 hours to arrive on-site. is there any formula i can write to account for non-business hours and weekends, or is this a bit above what i should expect from excel?

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Dec 24, 2012

Where i want add Business Hours/Days to get the Target Date.

Working hours: 8:00 AM to 19:00 PM

Urgency Type:

ND (Maximum 1 Day 11 hours)
3D (Maximum 3 Day 11 hours)
4D (Maximum 4 Day 11 hours)
5D (Maximum 5 Day 11 hours)
Threshhold - 16:30 PM
Weekends to be Excluded.

Holidays to be Excluded based on Country. Say I have 2 countries India and America, where America has holiday on 12/24/2012 but India does not have holiday on that Day. Hence while calculating Tgt date, India should be calculated normally, for America holiday date need to excluded(There will be a Holiday table based on the countries, not limited to 2 countries).

ex: 1) A ticket opened at 12/26/2012 8:56 AM; Target date will be 12/26/2012 19:00, in this case its 1 day 10:04 hours added to the Opened Time.

2) A ticket opened at 12/26/2012 16:56 PM; Target date will be 12/29/2012 19:00, in this case ticket opened after threshold time of 16:30, Technically ticket should start from next day i.e 12/28/2012 8:00 AM and 1 day 11 hours added to this date.

3) A ticket opened at 12/26/2012 7:56 AM(Before the begin of Working hours); Target date will be 12/26/2012 19:00, in this case its 1 day 11:00 hours added to the Opened Time.

4) A ticket opened at 12/21/2012 17:56 PM(After Threshold time); Target date will be 12/24/2012 19:00, in this case its 1 day 11:00 hours added to the Opened Time. If the above ticket belonged to America, then holiday dates(both 24 & 25) need to be skipped and Tgt date will be 12/27/2012 19:00.

Here is the Sample Data

Country
Ticket
Start Date/ Time
Tgt Date/Time
Expected Tgt Date/ Time

America
ID000123
12/21/2012 18:20

[code]....

I need results to be appear in the "Tgt Date/Time" column. I have also provided results in "Expected Tgt Date/ Time".

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Feb 18, 2004

I need to do an hour calculation on two cells which have dates and times in both. the first cell is a call that we get from a customer and the second is the date and time in which that call is closed by us...meaning that call is complete.

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here are some examples.

from - 2/12/2004 13:00 (thursday)
to - 2/13/2004 9:00 (friday)

answer should be 5 hours

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Sep 1, 2008

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3rd QTR = 1/2008 - 3/2008
4th QTR = 4/2008 - 6/2008

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Jul 23, 2007

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eg.

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I've being trying t calculate an excel formula to work out a order turnaround time based on opening hours.

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Second, there are different resolver groups or teams which work on a ticket. These teams have different working hours, some work from 07:30 to 15:30 on weekdays, and others work 24/7. Each ticket will be assigned only to one resolver group.I also need to consider holidays.

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[Code].....

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http://farm3.static.flickr.com/2748/...50a38e59_o.jpg

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