Calculating Business Hours Of Service Request

Apr 12, 2012

I'm trying to find a formula for calculating the number of business hours a service request may be open; this request may have been opened and even closed outside of business hours. I found a formula that appears to be working:

=(NETWORKDAYS(StartDate&TimeCell,StopDate&TimeCell,holidays)-1)*(CloseTimeColumnLetter$CloseTimeRowNumber-OpenTimeColumnLetter$OpenTimeRowNumber)+IF(NETWORKDAYS(StopDate&TimeCell,StopDate&TimeCell,holidays),MEDIAN(MOD(StopDate&TimeCell,1),CloseTimeColumnLetter$CloseTimeRowNumber, OpenTimeColumnLetter$OpenTimeRowNumber),CloseTimeColumnLetter$CloseTimeRowNumber)-MEDIAN(NETWORKDAYS(StartDate&TimeCell,StartDate&TimeCell,holidays)*MOD(StartDate&TimeCell,1),
CloseTimeColumnLetter$CloseTimeRowNumber, OpenTimeColumnLetter$OpenTimeRowNumber)

What I don't know is HOW it works, I don't know what any of those formula's mean (with the exception of NETWORKDAYS). I'm trying to "show my work".

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Calculating Business Hours

Apr 23, 2008

I use this formula at work to calculate business hours from Mon-Fri:

=IF(OR(L10="",L11=""),"",(NETWORKDAYS(L10,L11,$N$2:$N$23)-1)*($Q$3-$Q$2)+IF(OR(ISNUMBER(MATCH(INT(L11),$N$2:$N$23,0)),WEEKDAY(L11,2)>5),$Q$3,MEDIAN(MOD(L11,1),$Q$3,$Q$2))-IF(OR(ISNUMBER(MATCH(INT(L10),$N$2:$N$23,0)),WEEKDAY(L10,2)>5),$Q$2,MEDIAN(MOD(L10,1),$Q$3,$Q$2)))

where Q3= business start time 8.30am
where Q2= business end time 5.30pm

thus the difference between 18-Apr-08 16:30 and 21-Apr-08 13:30 is 6 hours.

I now need to adapt this formula for another Department that also works on Saturday from 8.30am to 5.30pm.

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Apr 4, 2013

find a formula that will calculate the hours between the two below values but only take in to consideration the business hours (from 9 to 17) and exclude any weekends?

08/03/2013 13:32:00
02/04/2013 09:32:50

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Feb 11, 2012

I run stats for an operating room and want to be able to look at total patient in room minutes between 7 AM and 3 PM. Problem is, many cases go past 3pm and I want to subtract that out. I have patient in room time and patient out of room time, so in essence I want the total number of minutes the patient was in the room between the two times minus turnover time. I have a pivot table ready to go.

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Mar 31, 2009

I am using the following formula to calculate business hours.

=(NETWORKDAYS(R9,T9)-1)*("17:00"-"08:00")+IF(NETWORKDAYS(R9,T9),MEDIAN(MOD(T9,1),"17:00","08:00"),"17:00")-MEDIAN(NETWORKDAYS(R9,T9)*MOD(R9,1),"17:00","08:00")

The business hours considered here is 8AM - 5PM, Start time in R9 and End time in T9. Now the problem is its calculating the correct value when the days are same, for e.g.,

Condition 1

When I am giving "31 March 2009 15:00:00" as start time (R9) and "31 March 2009 23:00:00" in end time (T9), I am getting the correct value. i.e, "2:00:00"

Condition 2

While giving "31 March 2009 16:00:00" as start time and "01 April 2009 09:00:00" as end time I am getting a value of "1:00:00", actually the value should be "3:00:00".

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Dec 18, 2009

I want to write a macro to add business hours to a datetime value, excluding weekends, non-working hours and holidays.

e.g., I have a value (datetime) of "18/12/2009 11:30:00 AM", I want to add 10 hours to this, so as to get the result as "19/12/2009 12:30:00 PM".

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Jan 9, 2014

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Given the following information:
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- Business Days: Mon-Fri
- if entry queued falls on a weekend or beyond the business hours, it should count the first hour on the next business hour.

Example: scenario 1 = Starts Sunday, 10am and Ends Monday 9am; count of hours should be 1
scenario 2 = starts on Monday 6pm and ends on Tuesday 10am; count of hours should be 2

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Mar 19, 2007

i work dispatch at a company and we're trying to track how long it takes for a technician to arrive on-site. my worksheet currently includes the date of call-in (E1) , time of call-in (F1), Service Date (G1), Service Time (H1), among many other field. the easy solution is to use the formula (G1+H1)-(E1+F1), and use the answer as the total amount of time, but the problem is if a customer call in at 3:00 PM and we service them at 9:00 AM the following day, it looks like it took 18 hours to arrive on-site, when in reality, since we close at 5:00 PM and open at 9:00 AM, we only took 2 hours to arrive on-site. is there any formula i can write to account for non-business hours and weekends, or is this a bit above what i should expect from excel?

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Dec 24, 2012

Where i want add Business Hours/Days to get the Target Date.

Working hours: 8:00 AM to 19:00 PM

Urgency Type:

ND (Maximum 1 Day 11 hours)
3D (Maximum 3 Day 11 hours)
4D (Maximum 4 Day 11 hours)
5D (Maximum 5 Day 11 hours)
Threshhold - 16:30 PM
Weekends to be Excluded.

Holidays to be Excluded based on Country. Say I have 2 countries India and America, where America has holiday on 12/24/2012 but India does not have holiday on that Day. Hence while calculating Tgt date, India should be calculated normally, for America holiday date need to excluded(There will be a Holiday table based on the countries, not limited to 2 countries).

ex: 1) A ticket opened at 12/26/2012 8:56 AM; Target date will be 12/26/2012 19:00, in this case its 1 day 10:04 hours added to the Opened Time.

2) A ticket opened at 12/26/2012 16:56 PM; Target date will be 12/29/2012 19:00, in this case ticket opened after threshold time of 16:30, Technically ticket should start from next day i.e 12/28/2012 8:00 AM and 1 day 11 hours added to this date.

3) A ticket opened at 12/26/2012 7:56 AM(Before the begin of Working hours); Target date will be 12/26/2012 19:00, in this case its 1 day 11:00 hours added to the Opened Time.

4) A ticket opened at 12/21/2012 17:56 PM(After Threshold time); Target date will be 12/24/2012 19:00, in this case its 1 day 11:00 hours added to the Opened Time. If the above ticket belonged to America, then holiday dates(both 24 & 25) need to be skipped and Tgt date will be 12/27/2012 19:00.

Here is the Sample Data

Country
Ticket
Start Date/ Time
Tgt Date/Time
Expected Tgt Date/ Time

America
ID000123
12/21/2012 18:20

[code]....

I need results to be appear in the "Tgt Date/Time" column. I have also provided results in "Expected Tgt Date/ Time".

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Jun 26, 2008

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For example if my value is 6/23/2008 9AM

Subtracting 12 business hours would give me 6/19/2008 3PM.

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Feb 18, 2004

I need to do an hour calculation on two cells which have dates and times in both. the first cell is a call that we get from a customer and the second is the date and time in which that call is closed by us...meaning that call is complete.

I need to calculate how much time in hours did it take us to complete that call for the customer. I need this calculation to respect our business hours of Monday to Friday 8am-5pm and closed on Saturdays and Sundays.

here are some examples.

from - 2/12/2004 13:00 (thursday)
to - 2/13/2004 9:00 (friday)

answer should be 5 hours

from - 2/13/2004 14:00 (friday)
to - 2/16/2004 10:00 (monday)

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Sep 1, 2008

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3rd QTR = 1/2008 - 3/2008
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Jul 23, 2007

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eg.

Date 1 Date 2 Result Time
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So far I can't get the caluclation that will compensate for the after hours and week ends.

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Dec 8, 2007

I've being trying t calculate an excel formula to work out a order turnaround time based on opening hours.

Example: The store is open from 8 am to 6pm monday to friday, I need to get a formula to work out how long it took from the time the order was logged until it was completed, during the course of the working day - this works fine but if the order was received on 06/12/07 at 5:20 pm then was finally completed by 7/12/07 at 11:55 the next day I need to figure out how to take into consideration of non working hours during that time. (time from 6pm to 8 am next day

example 2 - if order was sent on the 06/12/07 at 01:30pm and completed at 06/12/07 4:30 then I know its taken 3 hours to complete

example 3 - if the order was sent on the 06/12/07 at 5pm and completed next day at 07/12/07 at 10am - then I know it took 3 hours to complete

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June 6, 2006

Tuesdays, Thursdays and Saturdays of June
June 2, 2006
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This should be happening after entering any date on the first cell of the List and should accommodate up to 3 months

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Jun 6, 2012

I have a requirement of calculating time spent on ticket, basically a difference between the time a ticket was logged and when it was resolved.

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Second, there are different resolver groups or teams which work on a ticket. These teams have different working hours, some work from 07:30 to 15:30 on weekdays, and others work 24/7. Each ticket will be assigned only to one resolver group.I also need to consider holidays.

So, my requirement is to check the resolver group for each ticket, and decide the working hours based on it. After this check has to be done for holidays, and then difference between logged time and resolved time needs to caluculated in minutes.

Tickets can be logged at any time of the day / week, it may not always be logged during working hours only. in such cases calculate should consider next business day / hour as the start time.

Raw data for tickets is available in =Sheet1!$A$1:$E$21

Ticket NoResolver GroupLogged DateResolved DateTime Spent123456
Team A5/21/2012 1:56:28 PM5/29/2012 2:10:53 PM343543Team B5/21/2012 9:31:02 PM5/27/2012 3:41:22 PM853732
Team C5/22/2012 2:28:06 PM5/26/2012 2:34:31 PM

[Code].....

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http://farm3.static.flickr.com/2748/...50a38e59_o.jpg

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