Date/Time Calculation For WeekEnds/After Business Hours
Jul 23, 2007
What calculation would I enter in a results cell if I wanted to find the delta between 2 times in date format that repersent just the business hours of 8am-5pm, therefore excluding after hours and weekends.
eg.
Date 1 Date 2 Result Time
23/07/07 8:00 24/07/07 14:55 15:55
So far I can't get the caluclation that will compensate for the after hours and week ends.
find a formula that will calculate the hours between the two below values but only take in to consideration the business hours (from 9 to 17) and exclude any weekends?
i work dispatch at a company and we're trying to track how long it takes for a technician to arrive on-site. my worksheet currently includes the date of call-in (E1) , time of call-in (F1), Service Date (G1), Service Time (H1), among many other field. the easy solution is to use the formula (G1+H1)-(E1+F1), and use the answer as the total amount of time, but the problem is if a customer call in at 3:00 PM and we service them at 9:00 AM the following day, it looks like it took 18 hours to arrive on-site, when in reality, since we close at 5:00 PM and open at 9:00 AM, we only took 2 hours to arrive on-site. is there any formula i can write to account for non-business hours and weekends, or is this a bit above what i should expect from excel?
The business hours considered here is 8AM - 5PM, Start time in R9 and End time in T9. Now the problem is its calculating the correct value when the days are same, for e.g.,
Condition 1
When I am giving "31 March 2009 15:00:00" as start time (R9) and "31 March 2009 23:00:00" in end time (T9), I am getting the correct value. i.e, "2:00:00"
Condition 2
While giving "31 March 2009 16:00:00" as start time and "01 April 2009 09:00:00" as end time I am getting a value of "1:00:00", actually the value should be "3:00:00".
I need to do an hour calculation on two cells which have dates and times in both. the first cell is a call that we get from a customer and the second is the date and time in which that call is closed by us...meaning that call is complete.
I need to calculate how much time in hours did it take us to complete that call for the customer. I need this calculation to respect our business hours of Monday to Friday 8am-5pm and closed on Saturdays and Sundays.
here are some examples.
from - 2/12/2004 13:00 (thursday) to - 2/13/2004 9:00 (friday)
answer should be 5 hours
from - 2/13/2004 14:00 (friday) to - 2/16/2004 10:00 (monday)
I've being trying t calculate an excel formula to work out a order turnaround time based on opening hours.
Example: The store is open from 8 am to 6pm monday to friday, I need to get a formula to work out how long it took from the time the order was logged until it was completed, during the course of the working day - this works fine but if the order was received on 06/12/07 at 5:20 pm then was finally completed by 7/12/07 at 11:55 the next day I need to figure out how to take into consideration of non working hours during that time. (time from 6pm to 8 am next day
example 2 - if order was sent on the 06/12/07 at 01:30pm and completed at 06/12/07 4:30 then I know its taken 3 hours to complete
example 3 - if the order was sent on the 06/12/07 at 5pm and completed next day at 07/12/07 at 10am - then I know it took 3 hours to complete
I have a requirement of calculating time spent on ticket, basically a difference between the time a ticket was logged and when it was resolved.
First, working days are Saturday through Wednesday, i.e weekends are Thursday & Friday.
Second, there are different resolver groups or teams which work on a ticket. These teams have different working hours, some work from 07:30 to 15:30 on weekdays, and others work 24/7. Each ticket will be assigned only to one resolver group.I also need to consider holidays.
So, my requirement is to check the resolver group for each ticket, and decide the working hours based on it. After this check has to be done for holidays, and then difference between logged time and resolved time needs to caluculated in minutes.
Tickets can be logged at any time of the day / week, it may not always be logged during working hours only. in such cases calculate should consider next business day / hour as the start time.
Raw data for tickets is available in =Sheet1!$A$1:$E$21
Where i want add Business Hours/Days to get the Target Date.
Working hours: 8:00 AM to 19:00 PM
Urgency Type:
ND (Maximum 1 Day 11 hours) 3D (Maximum 3 Day 11 hours) 4D (Maximum 4 Day 11 hours) 5D (Maximum 5 Day 11 hours) Threshhold - 16:30 PM Weekends to be Excluded.
Holidays to be Excluded based on Country. Say I have 2 countries India and America, where America has holiday on 12/24/2012 but India does not have holiday on that Day. Hence while calculating Tgt date, India should be calculated normally, for America holiday date need to excluded(There will be a Holiday table based on the countries, not limited to 2 countries).
ex: 1) A ticket opened at 12/26/2012 8:56 AM; Target date will be 12/26/2012 19:00, in this case its 1 day 10:04 hours added to the Opened Time.
2) A ticket opened at 12/26/2012 16:56 PM; Target date will be 12/29/2012 19:00, in this case ticket opened after threshold time of 16:30, Technically ticket should start from next day i.e 12/28/2012 8:00 AM and 1 day 11 hours added to this date.
3) A ticket opened at 12/26/2012 7:56 AM(Before the begin of Working hours); Target date will be 12/26/2012 19:00, in this case its 1 day 11:00 hours added to the Opened Time.
4) A ticket opened at 12/21/2012 17:56 PM(After Threshold time); Target date will be 12/24/2012 19:00, in this case its 1 day 11:00 hours added to the Opened Time. If the above ticket belonged to America, then holiday dates(both 24 & 25) need to be skipped and Tgt date will be 12/27/2012 19:00.
Here is the Sample Data
Country Ticket Start Date/ Time Tgt Date/Time Expected Tgt Date/ Time
America ID000123 12/21/2012 18:20
[code]....
I need results to be appear in the "Tgt Date/Time" column. I have also provided results in "Expected Tgt Date/ Time".
I am trying to calculate downtime for a Service Level Agreement.
The data that I have is the start date/time and the resolved date/time for an incident.
The data are in the format - 1/1/2008 03:32 AM. The incidents may occur at any time but downtime is calculated only business hours and excludes weekends. I may be required to exclude holidays but that is not a hard requirement right now. What I must be able to specify are the working hours.
As example(s) - if an incident is generated on 1/2/2008 4:00 PM and resolved at 1/3/2008 11:00 AM then the downtime is 4 hours. - if an incident is generated on 1/12/2008 4:00 PM (which is a Sat) and resolved at 1/14/2008 11:00 AM (which is Monday) then the downtime is 3 hours.
The above assumes working hours are 8:00 AM through 5:00 PM.
I have tried using the NETWORKDAYS and WORKDAY functions with little success.
I am trying to build a spreadsheet to calculate how many hours have elapsed between to entries; start time (H10) e.g. 9:15 AM and end time (I10) e.g. 12:15 PM. The formula that I am using in the calculation cell field (J10) is (I10-H10+(I10<H10))*24. This formula works great till I wish to include in an IF statement. What I would like is if the total hours calculated with the formula (I10-H10+(I10<H10))*24 is less than 4, return 4 (hours) otherwise the value. As well if there is no start time nor end time entered then return zero.
For the past month now, I'm trying to calculate some work hours (night hours actually), based on a reference.
Let me show you the table:
- Column A has all of the schedules of the employees - Column B has the numbers of hours for each schedule (all have 8.5 hours/day) - Column C has the reference for the night hours.
Now what I'm trying to do, is to find a formula that will calculate the numbers of the night hours using the reference in Column C
Row 23 in that table has an example of what I'm looking for.
My overtime pays is anything exceed over 8 hours per day or over 40 hours per week. Right now I can only calculate overtime by either over 8 hr/day or over 40 hr/ week. I need a way to combine both.
I've been reading up on Excel's date and time functions and can't really figure out the best way of doing this.
I have a total amount of time that a machine should take to finish a task. I'd like to enter a date and time into a cell (Start Date) and have another cell return the date and time that the machine should be done with the task excluding weekends, and holidays (End Date). This would be based on a certain number of "working hours" (hours in the workday minus break periods) that would be calculated in another cell.
I'm using excel 2010 on a pc. I need to create a calender. So far I have been using the tutorial for the pop up calender. The result I'm looking for is to set up a specific time frame and have the calender provide the "due" date. I would like the due date to exclude weekends and holidays. Would I be able to do this with the pop up calender?
computing the number of business hours between 2 dates.
Given the following information: - Business Hours: 8am -5pm (8:00-17:00) - Business Days: Mon-Fri - if entry queued falls on a weekend or beyond the business hours, it should count the first hour on the next business hour.
Example: scenario 1 = Starts Sunday, 10am and Ends Monday 9am; count of hours should be 1 scenario 2 = starts on Monday 6pm and ends on Tuesday 10am; count of hours should be 2
I'm trying to find a formula for calculating the number of business hours a service request may be open; this request may have been opened and even closed outside of business hours. I found a formula that appears to be working:
to calculate how long a ticket is open in our system before being resolved. I don't want to count weekends, and if the ticket is 'suspended', I don't want to count that either. There is also the factor that the ticket 'un-suspend' date may be later than the ticket 'closed' date. Which is the bit that's throwing me.
So, I have the following fields
Ticket Open, Ticket Closed, Ticket Suspended Date, Ticket Unsuspended Date
A sample ticket might be (using above fields)
02/11/09 09/11/09 04/11/09 30/11/09
That 'should' equal two days (16 hours) as the Unsuspend date falls after the close date so it was suspended from the 4th until closure.
Now I want to know, in hours (8 hour day) how long that ticket took to resolve (i.e close), remembering you can't count the time it was suspended, or any time that fell over a weekend. Also not all tickets are suspended.
I have a worksheet where I capture the date and time of each new entry in column A.
In the next column, it's counting up the number of hours since that entry was made. However, it's including Saturdays and Sundays in this count and I was wondering if there's a formula to calculate the number of hours excluding Saturdays and Sundays? I know that network days would count the number of working days from one date to the next, but really need hours. Is this possible?
How should I calculate working hours between two dates? Say if start at 9/25/2009 7:26:13 PM and finish at 10/20/2009 9:46:13 AM, the function should return 245:20:00 because the working hours are from 8am to 11 PM (8 - 23), and there are weekends between the dates. Preferably the function should work like the NETWORKDAYS() function, but it should also include the time, not just the dates.
When I am converting a time from Hours/Minutes to Hours/Tenths, Excel is not converting it consitantely. EXAMPLE: 1:15 = 1.25. When I format the cell to present only one place past the decimal point, sometimes the cell will round up to 1.3, and other times it will round down to 1.2. What am I missing?
I have a problem concatenating time in excel if it is of Date + Time format.. What formula do I use to just add the time by, say, 3 hours? I'll need to use, say cell B2, which will add 3 hours to it.. What formula do I use?
Column 1: Date Call is received by helpdesk Column 2: Time Call is received by helpdesk Column 3: Drop-down list indicating Priority of call (High,Medium,Low)
In Column 4 I want to enter a formula that adds working hours only to the date and time entered in Columns 1 & 2. The time added will vary depending on what is entered in Column 3 (e.g.: if priority is High add 1 hour, Medium add 2 hours, Low add 3 hours). The working hours i need to adhere to are 09:00-17:00, Monday-Friday.
