Calculation Of Business Hours

Mar 31, 2009

I am using the following formula to calculate business hours.

=(NETWORKDAYS(R9,T9)-1)*("17:00"-"08:00")+IF(NETWORKDAYS(R9,T9),MEDIAN(MOD(T9,1),"17:00","08:00"),"17:00")-MEDIAN(NETWORKDAYS(R9,T9)*MOD(R9,1),"17:00","08:00")

The business hours considered here is 8AM - 5PM, Start time in R9 and End time in T9. Now the problem is its calculating the correct value when the days are same, for e.g.,

Condition 1

When I am giving "31 March 2009 15:00:00" as start time (R9) and "31 March 2009 23:00:00" in end time (T9), I am getting the correct value. i.e, "2:00:00"

Condition 2

While giving "31 March 2009 16:00:00" as start time and "01 April 2009 09:00:00" as end time I am getting a value of "1:00:00", actually the value should be "3:00:00".

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CALCULATION TAKING BUSINESS HOURS INTO CONSIDERATION

Feb 18, 2004

I need to do an hour calculation on two cells which have dates and times in both. the first cell is a call that we get from a customer and the second is the date and time in which that call is closed by us...meaning that call is complete.

I need to calculate how much time in hours did it take us to complete that call for the customer. I need this calculation to respect our business hours of Monday to Friday 8am-5pm and closed on Saturdays and Sundays.

here are some examples.

from - 2/12/2004 13:00 (thursday)
to - 2/13/2004 9:00 (friday)

answer should be 5 hours

from - 2/13/2004 14:00 (friday)
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answer should be 5 hours

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eg.

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Dim ressfp,a4,a5
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Urgency Type:

ND (Maximum 1 Day 11 hours)
3D (Maximum 3 Day 11 hours)
4D (Maximum 4 Day 11 hours)
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Here is the Sample Data

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Ticket
Start Date/ Time
Tgt Date/Time
Expected Tgt Date/ Time

America
ID000123
12/21/2012 18:20

[code]....

I need results to be appear in the "Tgt Date/Time" column. I have also provided results in "Expected Tgt Date/ Time".

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[Code].....

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