How To Know Available Seats Left For Contact Center Roster

Feb 5, 2014

I would like to know that if i have seat count available according to floor and weekly off are planned according to team, also seat allocations is given floor wise, however i want to know how many seats are available on each floor or any given day.

I have attached excel sheet : Seat Allocation.xlsx

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Mar 14, 2008

Here's a weird one: I can't get some of my cells to align to center/left/right. Both the buttons on the toolbar and Format->Cells->Alignment won't work. The kicker is that other cells on the same sheet will center/left/right just fine. Is there some kind of formatting protection I inadvertently set?

fyi, Excel 2003 on XP Pro, all fully updated.

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So if the number of seats is 19, than the bucket would be 11-20.

Is there an easier equation than IF(OR?

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Aug 22, 2007

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They have the following as contacts in column A:

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Ken & Marie Johnson
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They need this separated into a Contact 1 and Contact 2 so that it ends up like this:

Contact1 Contact 2
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This is a list of 10,000 names and I have no idea.

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Mar 30, 2007

I have been asked to make a formula that sums up the hours in a week and then tells me whether I am below or over the budgeted hours for that week!

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The graveyard shift is a problem there since I get negative hours.

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I have pasted all info into one spreadsheet and alphabetised it- it looks a little like this now.... (joe bloggs being an example name)

joe bloggs telephone no
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Is there a way i can easily merge these two rows keeping the name the same? Otherwise it will take FOREVER!!

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Been trying to come up with a formula that I can use in cells to cost a roster.
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When the web query import is complete, this column displays a date instead of the height.... so 6-2 comes in as 2-June.

How do I massage this column to display the height and not a date?

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To be more clear, I inserted two tables below. The first one represents the current data structure, and the second one is the way I want my data to look like.

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Jan 2, 2007

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Likewise upto sunday the totals are right. What I want to do is calculate the total number of hrs from mon to sun. This seems to be impossible. the formula =SUM(H60:AL60) in a dd:mm format does not work, even =SUM(H60:AL60)*24 in a "number format" does not work.

I have tried "excel help" , tried to change the format but nothing works. The result should be 52 hrs and I cant get it no matter what I do.

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To explain the attached example; once the person who is at the top of the list (Name1) has done their exercise, they move to the bottom of the list. Then over time, as the others also take part in execises, Name1 is eventually is back at the top of the list the and it is their turn again (this is quite often known as a Squash Ladder, here in the UK). Is there a way I can vba this process via a button or even better (!) by a drop down list?

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Name: Jane Doe
Address: 456 Elm Street
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Name: Richard Roe
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What I am trying to do is convert that information so that it looks in a spreadsheet as follows:

example.jpg

I feel fairly sure this is the kind of thing Excel is capable of doing, but despite much searching and experimenting can't figure out how to do.

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When I enter L into B3 I want B3 to show a message.

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And it needs to be in time format so at the end of the roster i can add how many hours in total.

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Person B| OFF | 17:00 - 22:00 | 8:00 - 17:00| OFF |

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I've attached my .xlsx file for easier understanding.

What I want to do is segment out a contact list by "market area" and "department" and pull the corresponding data with those labels from the Contact List tab into the main tab when validated by the dropdowns.

1.) The Market Area dropdown represents different offices.
2.) The Department dropdown represents departments within each office.

What I want the user to be able to do is to select the 2 dropdowns at the top and view an entire listing of the roster of those departments based on how they are labeled on the Contact List tab. I'm still a relative newbie to vlookup/hlookup so I've tried using them and encountered issues with it returning more than one value or being difficult to fill down the next series of values, etc. I simply want it to return the entire set of employees that fit the identifying dropdowns.

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